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# IT Support Specialist - Full Time

- **Company:** R&R Solutions
- **Location:** Gravette, AR, United States
- **Experience:** Experienced
- **Salary:** $33,280.0
- **Contract:** Permanent contract
- **Skills:** Databases, Microsoft Office, Networking Basics, Web Applications, Software Performance
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db64ced24f4a1a00

## About the Role

* Technical Foundation: Strong working knowledge of Windows Operating Systems, MS Office Suite, web-based applications, and general networking principles.
 * ExperienceCertifications: A High School Diploma/GED is required. Having 2+ years of help desk/technical support experience or a CompTIA A+ certification is highly preferred.
 * CommunicationDrive: Exceptional verbal and written communication skills with a track record of delivering courteous, professional customer service.
 * Agility: The organizational skill to manage changing priorities in a lean, fast-paced environment, along with the flexibility to occasionally handle rare evening or weekend support if a critical business need arises.

## Description

At R&R Solutions, our internal IT team keeps our entire operation running smoothly. As an IT Support Specialist, you will be the go-to technical partner for our internal teams, ensuring our employees have the seamless hardware and software performance they need to drive our business forward.

This is a dynamic, agile environment where you will be a highly visible, critical teammate. You will work directly with our internal staff, collaborate with various IT functions, and solve a wide variety of daily technical challenges. If you are looking for a professional role where your technical skills directly impact company success and your growth is supported, you'll fit right in.

The Day-to-Day Impact

 * Internal Technical Support: Diagnose, troubleshoot, and resolve incoming hardware, software, and application support requests from R&R employees.
 * CollaborationEscalation: Prioritize and track incidents in our database, managing the escalation of high-priority issues and working directly alongside our broader IT, network, and development functions to deploy solutions.
 * Operational Advocacy: Maintain internal efficiency by following up on issues, analyzing support trends to report to department heads, and utilizing our internal knowledge base to keep company systems running smoothly.


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