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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Client Service Manager, Data Analytics - **Company:** Gallagher Bassett NZ - **Location:** Glendale, CA, United States - **Salary:** $66,500.0 - $129,500.0 - **Contract:** Permanent contract - **Skills:** Big Data, Cyber Security, Microsoft Office, Data Analytics - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0a382259d4b49402 ## About the Role Required Minimum Position Qualifications: Bachelor's degree in Finance, Business (any), Economics, Data/Cybersecurity, or a related field of study, AND Three (3) Years of experience in the job offered or a related occupation in which the required experience was gained. Position also requires demonstrated experience in the following: * The insurance industry, including with products, services, and regulations; * Risk management strategies and insurance brokerage operations; * Client relationship management (CRM) software and tools; * Compliance and productivity audits; * Property and general liability insurance policy language; * Analyzing and summarizing large data sets utilizing Microsoft Office software; and * Accounting proficiency ## Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose. How you'll make an impact * Conduct periodic internal audits to ensure compliance standards and service levels are met. Prepare and present internal reports on client service metrics and business performance. Analyze client feedback and service data to identify trends and areas for improvement. * Lead the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner. Oversee the technical delivery of services to clients, ensuring they meet quality standards and contractual obligations. Coordinate with internal teams to ensure timely and accurate service delivery. * Develop and implement business intelligence strategies to enhance client satisfaction and service efficiency. Collaborate with senior management to align client service goals with organizational objectives. * Collect internal data related to client complaints or issues, ensuring a satisfactory outcome. Implement corrective actions to prevent recurrence of issues utilizing business intelligence tools and technologies. * Administer client accounts, including renewals, policy changes, and claims processing. Identify opportunities for upselling or cross-selling additional services or products. * Guide team members in addressing a client's risk management needs through consultative conversations. * Secure existing business and drive the sale of additional services and lines of coverage. * Build and maintain strong relationships with clients to ensure satisfaction and retention. Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly. * Ensure compliance with industry regulations and company policies. Identify and mitigate risks associated with client service operations. * Maintain accurate client and policy data and documents within Gallagher's internal systems. * Use Gallagher's technology to improve productivity and quality. ## Related Videos - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Data Governance in the Era of AI](https://www.wearedevelopers.com/videos/1622-data-governance-in-the-era-of-ai) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)