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# IT Support Specialist

- **Company:** EASTERN SHORE HEALTH PARTNERS, LLC
- **Location:** Oak Park, IL, United States
- **Salary:** $80,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Remote Service Software, Software Engineering, EHR Systems, Connectivity Problems, Information Technology, User Accounts
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=69b4ed52b7a117bc

## About the Role

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly with users of all technical skill levels., * High school diploma or GED required

 * Active HIPAA compliance credential / training required
 * 1+ year of IT help desk, service desk, technical support, or related experience preferred
 * Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
 * Strong verbal and written communication skills
 * Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
 * Strong attention to detail and ability to accurately document support activity
 * Ability to handle confidential information with professionalism and discretion

Preferred Qualifications

 * Associate degree in Information Technology, Computer Science, or a related field
 * Experience supporting users in a healthcare, clinical, medical office, or regulated environment
 * Experience with EMR/EHR systems, healthcare applications, or clinical software
 * Familiarity with ticketing systems, remote support tools, and IT documentation processes, The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.

## Description

We are seeking an IT Support Specialist to provide day-to-day technical support to clinical and administrative staff. This role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment., * Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff

 * Provide first-level technical support for common IT issues, including:
 * Password resets and account lockouts
 * EMR/EHR and healthcare application access issues
 * VPN, email, and basic connectivity problems
 * Software and basic hardware troubleshooting
 * Follow documented procedures, knowledge base articles, and internal support workflows
 * Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
 * Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
 * Deliver professional, patient, and customer-focused support to users of all technical skill levels
 * Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
 * Support increased ticket or call volume during peak periods, system updates, and special projects
 * Assist with basic user account setup, access changes, and application support as needed


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