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# Product Support Specialist

- **Company:** Valux Lighting LLC
- **Location:** Pompano Beach, FL, United States
- **Experience:** Experienced
- **Salary:** $47,964.0 - $57,763.0
- **Contract:** Permanent contract
- **Skills:** 3d Models, Computer-Aided Design, Computer Programming, Databases, Firmware, Microsoft Office, Vectorworks
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=47649f96bb592e2d

## About the Role

* 3-5 years of hands-on stage lighting experience in a technical or related role.
 * Strong proficiency in programming, moving light consoles and lighting fixtures.
 * Solid understanding of DMX, Art-Net, sACN, and RDM protocols.
 * Experience with CAD and 3D modeling software.
 * Ability to create DMX and GDTF profiles from scratch.
 * Comfort with MS Office, PDF creation, and general file management.
 * A knack for juggling multiple priorities without dropping the ball.
 * Valid Driver's License and Passport required.

Bonus Points For

 * Hands-on experience with MA Lighting consoles.
 * GDTF file creation experience.
 * Familiarity with photometric measuring equipment., * Do you have familiarity with DMX Lighting Consoles?

Experience:

 * Stage Lighting: 2 years (Required)

## Description

As a Product Support Specialist, you'll be the go-to technical resource for our product line - bridging the gap between our products and the people who use them. From building documentation and managing firmware to troubleshooting alongside customers and collaborating across teams, you'll play a hands-on role in making sure our products perform flawlessly in the field.

What You'll Own

 * Develop and maintain all product documentation and assets - User Manuals, Training Materials, CAD Files, 3D Models, DMX Charts, and more.
 * Build and maintain DMX/GDTF Personalities across multiple console platforms.
 * Oversee the creation, publishing, and ongoing updates of console and industry database libraries (Capture, Vectorworks, Depence, etc.).
 * Test products for DMX Personality accuracy, file integrity, and firmware compliance.
 * Keep the company service portal stocked with up-to-date Technical Service Bulletins, Troubleshooting Guides, and self-serve resources.
 * Partner with Product Management to surface customer feedback and drive technical improvements.
 * Support pre- and post-sales efforts by working cross-functionally with Sales, Marketing, and Customer Service teams to deliver an exceptional customer experience.

How You'll Contribute Beyond the Core

 * Pitch in with the Service and Technical Support teams when the queue gets busy.
 * Team up with Marketing to develop product training content - videos, guides, and more.
 * Lead and participate in training events, including dealer education sessions.
 * Represent VOLUX at tradeshows and company-sponsored events.


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