> Markdown version of [/jobs/ext/1150847-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1150847-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Aurora World, Inc. - **Location:** Pico Rivera, CA, United States - **Experience:** Experienced - **Salary:** $58,240.0 - $70,720.0 - **Contract:** Permanent contract - **Skills:** Active Directory, BASIC (Programming Language), Software Documentation, Networking Hardware, Microsoft SQL Server, Windows Servers, Cloud Services, Software Deployment, Scripting, Google Drive, Information Technology, Gsuite, Cisco - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=25f0aa77022b9688 ## About the Role * 2-5 years of hands-on experience in IT support, help desk, or desktop support. * Degree in a related field is a plus. * Strong troubleshooting skills across hardware, software, networking, and Google Workspace/Microsoft environments. * Analytical mindset with the ability to identify patterns and suggest improvements. * Excellent customer service and communication skills, both written and verbal. * Highly organized with the ability to manage multiple priorities effectively. Preferred Skills & Experience: * CompTIA A+, Network+, or equivalent. * Experience with Active Directory, Google Workspace, Microsoft Windows Server, SQL Server, and basic scripting. * Familiarity with IT asset management and inventory processes. * Experience with Cisco and Ubiquiti network devices is a plus. * Basic knowledge of cloud services such as Google Drive, Backblaze, etc. Key Traits for Success: * Problem-solver with strong analytical and diagnostic skills. * Patient and end-user focused with a collaborative and innovative outlook. * Proactive, detail-oriented, and eager to contribute ideas. * Adaptable and quick-thinking in a dynamic environment. * Growth mindset with an interest in expanding technical knowledge., * Technical support: 2 years (Required) ## Description Aurora World is seeking a skilled and proactive IT Support Analyst with 2-5 years of experience to provide essential technical support while contributing analytical insights and ideas to improve our IT systems and processes. This role blends hands-on helpdesk support with problem-solving and collaboration, requiring someone who can troubleshoot issues efficiently, identify root causes and patterns, and serve as a key partner for the IT lead in a fast-paced environment driven by steady company growth., * Provide helpdesk support for hardware, software, network, and application issues via phone, email, and in-person. * Diagnose and resolve end-user technical problems involving hardware, software, and connectivity. * Manage and document support tickets, ensuring timely resolution and follow-up. * Perform root cause analysis on recurring issues and recommend process improvements or preventive measures. * Assist with IT projects such as software deployments, hardware upgrades, user onboarding, and system documentation. * Monitor IT systems for trends and potential issues; provide actionable insights and reports. * Collaborate with the IT lead on evaluating tools, optimizing workflows, and implementing new technologies. * Create and maintain knowledge base articles and deliver basic user training on IT best practices. * Ensure compliance with security policies and assist with basic cybersecurity awareness. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [JavaScript? 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