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# IT Help Desk Technician

- **Company:** Digital Integrated Systems
- **Location:** Richfield, OH, United States
- **Experience:** Experienced
- **Salary:** $40,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Command-Line Interface, CompTIA Network+, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Server Administration, Microsoft SharePoint, Virtual Local Area Networks, Wide Area Networks, Computer Networking Systems, Wireless Application Protocol (WAP), Firewalls (Computer Science), Hardware Infrastructure
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=634d43142968b552

## About the Role

* 3+ years of IT troubleshooting experience
 * 3+ years of client facing experience

Categorical Knowledge Requirements

 * Microsoft 365
 * Microsoft SharePoint
 * Microsoft Azure
 * Microsoft Active Directory
 * Server Administration
 * Backup and Disaster Recovery Solutions and Principles
 * DNS/DHCP
 * PC/Server Hardware
 * Networking Solutions (VPN configurations, firewall command line, VLANs, WAPs, WAN, LAN)

Preferred Certifications in some of following areas:

 * CompTIA A+
 * CompTIA Network +
 * CompTIA Security +
 * Microsoft Fundamentals

Preferred Character Traits

 * Accountable
 * Hardworking
 * Fun
 * Collaborative
 * Strong leader
 * Clear communicator
 * Tenacious Problem Solver
 * Constant Learner

## Description

* Health insurance
 * 401k retirement plan
 * Access to company vehicles

Role Within DIS

You will be stepping into the role of IT Helpdesk Technician on our Service Desk. Our Service Desk is structured to promote teamwork and collaboration, so you will not oversee specific clients. Instead, you will be part of a team responding to mid-high level technical issues across our entire client base. You will be integral in finding comprehensive solutions to a broad range of technical issues.

Role Specifics

 * Provide both remote and onsite support to end users from a wide variety of industries
 * Collaborate with team-members to ensure the best solutions are being provided
 * Quickly assume ownership of technologies, clients, and responsibilities.
 * Build rapport with clientele, instilling confidence in the minds of customers
 * Apply critical-thinking to existing client networks to ensure best solutions are implemented


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