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# IT Help Desk Technician

- **Company:** NRA
- **Location:** Fairfax, VA, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Adobe Acrobat, Active Directory, File Systems, Microsoft Office, Microsoft Software, Information Technology, User Accounts
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=03a69d0d28aa1c1f

## About the Role

Work requires an AA degree in a computer related field or equivalent IT experience. Help desk certification a plus. Experience providing support including hardware/software problem identification and resolution, problem tracking, hardware/software evaluation, testing and maintaining inventory. Budget is up to 50-55,000/yr

Knowledge, Skills, and Abilities

Self-planning and organizing skills, with multitasking abilities in an interrupt-driven environment. Flexibility and intuitive to anticipate customer needs. Excellent Customer Service skills. Experience with Active Directory and Office 365 a must. General operating use of Microsoft applications and Acrobat required., * Associate (Preferred), * Help desk: 2 years (Preferred)

 * Active Directory: 2 years (Preferred)
 * Microsoft Office: 2 years (Preferred)
 * Office 365: 2 years (Preferred)

License/Certification:

 * help desk certification (Preferred)

## Description

SUMMARY: Help Desk Technicians provide Association-wide first line technical support requiring excellent customer service skills and an aptitude for working with application/systems to undertake analysis, diagnosis and resolution of user problems. This position is subject to pre-employment background checks, * Answers internal calls regarding IT issues

 * Attempts first level trouble shooting of IT related problems
 * Escalates unresolved calls to appropriate specialist
 * Logs, troubleshoots and tracks problems to a successful conclusion, escalating complex problems to appropriate specialists.
 * Performs routine distribution, installation and upgrades of applications
 * Develops and maintains documentation
 * Participates in department reporting
 * Creation and maintenance of file access rights, user accounts, groups and group memberships
 * Active Directory & Office 365 account administration
 * Documentation of authorizations
 * Perform other related activities as assigned


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