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# Application Support Engineer-Process Unity & DocuSign

- **Company:** Mastech Digital, Inc.
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service, Middleware, Electronic Signatures, Systems Integration, Enterprise Software Applications, Information Technology, DocuSign, User Administration
- **Published:** July 2, 2026
- **Apply:** http://datafrenzy.com/Job/Display?jobNum=24081824

## About the Role

Role Description: The Application Support Engineer - Process Unity & DocuSign must have 2-5+ years of experience. For this role, you must be someone with hands on experience in ProcessUnity and DocuSign administration and support., 5+ years of experience supporting enterprise SaaS applications.

 - Hands-on experience administering and supporting ProcessUnity.

 - Hands-on experience administering DocuSign (eSignature and/or CLM preferred).

 - Experience providing L2/L3 application support in a production environment.

Education: Bachelor's degree in computer science or any IT related field.

Experience: Minimum 2-5+ years of experience

## Description

As the ideal candidate, you will be responsible for providing L2/L3 production support, implementing platform enhancements, managing configurations and integrations, maintaining technical documentation, and overseeing platform upgrades, patches, and releases. This role requires a strong technical background in SaaS application administration, troubleshooting, and platform management., Provide L2/L3 production support for ProcessUnity and DocuSign applications, resolving complex incidents and service requests within defined SLAs.

 - Investigate, troubleshoot, and perform root cause analysis for application issues and implement permanent resolutions.

 - Design, configure, and implement enhancements in ProcessUnity, including workflows, forms, questionnaires, user roles, permissions, integrations, and platform configurations.

 - Configure and administer DocuSign, including account provisioning, user management, templates, workflows, permissions, and platform settings.

 - Support integrations between ProcessUnity, DocuSign, and other enterprise applications using APIs, SSO, or middleware where applicable.


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