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# Technical Support Associate I

- **Company:** Airgain Inc.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Zoho Office Suite, Information Technology, Zendesk
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=08dc52f4f3e2f17d

## About the Role

* 1+ years of experience in a technical support role, preferably supporting wireless products
 * High school diploma or equivalent required; additional technical education, certifications, or relevant coursework in Electrical Engineering, Computer Science, Information Technology, or a related field is preferred
 * Experience using a support ticketing system such as Zoho Desk or Zendesk
 * Interest in and strong aptitude for technical products; quickly picks up new technical information
 * Strong attention to detail, multitasking, prioritization, proactivity and time management skills
 * Excellent customer service skills, including strong written and verbal communication, listening, and problem-solving abilities, with the ability to explain complex technical topics in a clear and customer-friendly way
 * Ability to thrive in a complex, fast-paced, and changing B2B environment
 * Strong work ethic, dependability, reliability, and ownership

## Description

Tech Support Associate I is part of a small team that serve as the first point of contact for customers and often represents their first live experience with Airgain. This role is essential to creating a positive customer experience by delivering responsive, professional, and competent support that builds trust and confidence.

This position handles inbound support via phone, email, and chat, manages customer communications end-to-end, and works to resolve minor technical issues within defined support scope. When issues cannot be resolved at this level, the role escalates appropriately to the next tier of support while maintaining clear communication with the customer.

Essential Functions

 * Provide first-level support to customers via phone, email, and chat for Airgain products, using established training and knowledge resources to answer questions and resolve technical issues
 * Diagnose and resolve basic technical issues within scope, aiming to resolve common or known issues on first contact whenever possible.
 * Guide customers through product implementation and explain technical topics clearly and accurately
 * Maintain and improve knowledge base content and documentation, and provide feedback to product and engineering teams to support issue resolution and product improvement
 * Communicate status, expectations, and next steps in a courteous, professional, and empathetic manner, ensuring customers feel supported throughout the process
 * Partner with cross-functional teams, including engineering and product development, to resolve escalated technical issues
 * Identify escalation triggers quickly and transfer cases to Level II with complete documentation and context while preserving continuity of communication with the customer as needed


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