> Markdown version of [/jobs/ext/1153203-it-support-administrator-service-desk](https://www.wearedevelopers.com/jobs/ext/1153203-it-support-administrator-service-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Administrator/Service Desk - **Company:** Fitness International, LLC - **Location:** Irvine, CA, United States - **Salary:** $75,005.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Apple Mac Systems, VoIP, Business Software, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft PowerPoint, Remote Access Technology, Remote Desktop Services, Remote Desktop Protocol (RDP), Information Technology, Laptops, Network Server - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9ac2491e721e26a1 ## About the Role * Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care. * Ability to communicate and interact with executives with utmost professionalism. * Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships. * Ability to provide a high level of support with a customer-first attitude. * Ability to apply a high sense of urgency to all tasks. * Ability to provide a high level of problem-solving and technical troubleshooting skills. * Ability to work independently to meet objectives. * Ability to communicate technology in business terms with customers at all levels. * Ability to actively collaborate with vendors and other support teams for problem resolution. * Ability to analyze information and use logic and process to address work-related issues and problems. * Ability to provide careful attention to detail. * Ability to manage multiple initiatives. * Ability to meet deadlines. * Ability to multi-task and prioritize workload. * Ability to perform well in a team environment, with staff at all levels, to achieve business goals. * Average manual dexterity work in the use of a PC, phone, sorting, filing, and other office machines. * Maintain and secure sensitive/confidential information. * Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel. * Ability to work weekends and overnight hours as needed. ## Description Join our dynamic IT support team as an IT Support Administrator/Service Desk professional, where your expertise will drive seamless technology experiences across our organization. This role is vital in ensuring that all users receive prompt, efficient assistance with their hardware, software, and network issues. You'll be at the forefront of troubleshooting, maintaining IT infrastructure, and delivering exceptional customer service to empower our teams to perform at their best every day. If you're passionate about technology, thrive in a fast-paced environment, and excel at problem-solving, this opportunity is perfect for you!, * IT Support relating to technical issues involving all business applications and operating systems. (e.g. PCs, laptops, servers, WIN/MacOS, and routing/switching) within negotiated Service Level Agreements (SLAs) or Service Level Objectives (SLOs). * Respond quickly and effectively to requests received through the ticketing system. * Log all incidents reported via telephone, email, voice mail, or any other supported process/method. * Attempts to troubleshoot and resolve all incidents reported to the Service Desk or received via a ticketed request. * Distributes and dispatches incidents to the appropriate support groups as needed. * Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target. * Conducts first-level support using documented procedures and available system tools.. * Provides support for remote users. * VoIP phone system troubleshooting and support. * Basic remote access solution implementation and support: VPN, Terminal Services, and RDP. * Documents processes and procedures as required. * Ability to work On-call schedule rotation when assigned. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)