> Markdown version of [/jobs/ext/1153220-it-technician](https://www.wearedevelopers.com/jobs/ext/1153220-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Mint Cannabis - **Location:** Guadalupe, AZ, United States - **Experience:** Starter - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Desktop Computing, Issue Tracking Systems, Networking Basics, Network Connections, Computer Networking Systems, ServiceNow IT Service Management, LGPI, Gsuite, Zendesk, Servicenow - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cd43bf2c95e53fc6 ## About the Role * 1-3 years of experience in IT support, helpdesk, or similar technical support roles. Strong troubleshooting skills across hardware, software, and networking. * Experience supporting both Windows and Mac operating systems. * Familiarity with Google Workspace administration and support. * Working knowledge of POS systems, printers, and basic networking principles. * Previous experience using IT ticketing systems (LGPI preferred, but others acceptable). * Exceptional customer service skills and the ability to support a wide range of users. * High degree of initiative, flexibility, and accountability. * Ability to work independently with minimal supervision. * Must be at least 25 years of age. * Must have a valid driver's license and clean driving record. * Must be able to obtain and maintain a Facility Agent Card (or equivalent license) in all applicable states. Education and Certifications: * High school diploma or equivalent required. * A+, Network+, Google IT Support Certificate or similar IT certifications are preferred but not required. Physical Requirements: * Ability to stand, sit, and walk for extended periods. * Ability to drive for work-related travel. * Ability to crawl into tight spaces and work in confined areas. * Ability to climb ladders and work at various heights. * Must be able to lift and move up to 50 pounds. * Manual dexterity and ability to perform repetitive tasks. Work Environment: * Office and retail environments. * Exposure to retail noise levels and occasional odor from cannabis products. * Use of PPE as required. ## Description The IT Specialist at Mint Cannabis provides front-line support for all corporate and retail locations. This role troubleshoots, resolves, and documents day-to-day technology issues including hardware, software, and network systems. The ideal candidate brings a passion for IT, a customer-first mindset, and a desire to grow within a rapidly evolving environment., * Serve as the first point of contact for all IT support requests, both remotely and onsite. * Respond to, manage, and resolve IT tickets across hardware, software, and networking systems. * Set up, troubleshoot, and maintain POS systems, receipt printers, label printers, computers, and mobile devices. * Support users with Google Workspace applications and account management. * Support users on Windows and Mac operating systems. * Provide basic troubleshooting of network connectivity and infrastructure. * Utilize and update ticketing systems (such as LGPI, Zendesk, ServiceNow, Freshdesk, or similar). * Communicate clearly and professionally with all levels of the organization, including executives, store associates, and corporate staff. Assist with IT equipment inventory and asset tracking. * Travel to local retail sites to perform hands-on support when necessary, driving a company vehicle. * Remain flexible for urgent requests outside normal business hours, including occasional weekends or overnight needs. * Contribute to process improvement initiatives for IT support workflows. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Is everything difficult, or is it just me?](https://www.wearedevelopers.com/videos/907-is-everything-difficult-or-is-it-just-me) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)