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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Support Specialist - **Company:** United Support Services, Inc. - **Location:** Kittery, ME, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Ethernet, Local Area Networks, Mainframes, Microsoft Office, Network Protocols, Wide Area Networks, Web Pages, Wireless Networks, Information Technology, Network Server, Hardware Debugging - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=483aee58520d16ed ## About the Role * Minimum 1 year experience providing workstation support for 500+ users required. * Ability to provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed. * Ability to learn quickly and work independently. * Experience with Windows 7 & 10 Workstations. * Experience with hardware repair (break-fix) and configuration/installation. * Experience in Wireless network support. * Knowledge of LAN/WAN networking. * Knowledge of Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory & related software. * Knowledge of Windows 7/10, Office 2010 and above and various other applications for installation and support. * Knowledge of Administrative skills for Windows 7/10, Microsoft Office, Sophos Antivirus. * Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support. * Excellent customer service/problem-solving skills * Excellent communication skills both verbal and written, * Associate's degree in computer science, Engineering, or related discipline. * Must have Security Clearance. * Must have valid Driver's License. * Ability to pass a government background check and obtain base access credentials. * Must be able to lift, carry and transport heavy equipment and boxes, no less than 50lbs. * Must be able to work on and climb ladders. * Be able to work in extreme temperature environments, aboard ships, in shipyards, under industrial conditions and in confined spaces. * MCSE/MCSA certification * Certifications: Microsoft MTA, CompTIA A+, Network+, Security+ * Experience with SMS, Active Directory and/or Group Policy. * Previous experience supporting a large call center environment. * Experience in a Tier 1/Tier 2 Help Desk or call center. ADA Notations: Ability to traverse narrow passageways, ladders/stairs, and confined spaces. Requires walking, reaching, sitting and concentration in the presence of occasional noise. Able to lift, carry and move objects up to 50 lbs. in weight. Special Conditions: This employment position is CONTINGENT upon a contract award to employer for the required services, completion of applicant's favorable employment background investigation, and the ability of applicant to obtain a military base access card and security clearance at all times during the period of employment. Job Type: Full-time, Non-Exempt, * Do you have any experience in maritime/marine/shipyard settings? If so, how many years? ## Description * Represents the Information Technology team when interacting with our customer and workforce * Provides support for all Information Technology products and services * Answers questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communication policy * Determines the most effective manner to resolve personnel's technical issue * Engages in research and in-depth troubleshooting to resolve technical issues * Consults with full-time staff when necessary * Resolves support related issues independently but may escalate complex and/or high priority problems to the appropriate Information Technology team members for resolution * Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up * Provides assistance with personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages * Per contract requirements, must be able to respond to urgent calls outside of regular working hours * Other duties as assigned ## Related Videos - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Blazing Fast Page Navigation with Speculation Rules](https://www.wearedevelopers.com/videos/1570-blazing-fast-page-navigation-with-speculation-rules) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)