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# IT Support Specialist (Mid-Level)

- **Company:** SUPERTEK LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $85,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apache HTTP Server, Server Applications, Application Testing, Unit Testing, Configuration Management, Cyber Security, Databases, Identity and Access Management, Internet Information Services (IIS), Oracle Databases, Oracle (Applications), Role-Based Access Control, Red Hat Enterprise Linux, Security Content Automation Protocol, PL-SQL, SQL Databases, System Integration Testing, Web Applications, Test Scripts, Information Technology, 3-tier Architectures, User Accounts
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3c732495df3dc863

## About the Role

* 2-5 years of Helpdesk experience providing technical support to end-users and resolving technical issues for web-based applications supporting DoD or federal agencies.
 * 2-5 years of Identify and Access Management (IAM) experience creating application accounts and provisioning accounts against Active Directory, setting up role based access and permissions.
 * 1-3 years of testing experience for enterprise web-based applications and knowledge of full lifecycle testing to include unit testing, system integration testing and user acceptance testing.
 * 1-3 years of experience supporting deployment, configuration, maintenance and upgrade for enterprise COTS software assets.
 * Experience supporting Cybersecurity initiatives and knowledge of ATO, Risk Assessment and security reviews.
 * Experience working in a small team of IT professional providing services in systems operations, administration, configuration management, enhancements, maintenance, and development.
 * Excellent organization, time management, and communication skills.

TECHNICAL SKILLS/CERTIFICATIONS NEEDED:

 * Minimum bachelor's degree in computer science, information technology or a related field. Will consider an associate's degree with demonstrated work experience.
 * Oracle, SQL, PL/SQL
 * Red Hat Enterprise Linus (RHEL), Apache
 * Microsoft Windows, Microsoft Internet Information Services (IIS); Active
 * Security + Certification
 * Windows based Application Servers
 * Applications hosted in a virtualized environment
 * ATO, ACAS scans, SCAP scans, DISA STIGs

## Description

* Support Tier 3 Helpdesk tickets, diagnosing and resolving end-user issues, escalating tickets as needed to other organizations. Track and ensure timely closeout of tickets, generate and provide weekly ticketing reports.
 * Create and manage user accounts and permissions, monitor and notify users of account expiration in accordance with Cyber policies.
 * Support application testing, run test scripts and record test results using standard test plans.
 * Support COTS application upgrades in virtual Microsoft Windows Environments and Oracle Database Management System (DBMS).
 * Support Cybersecurity related activities for ATO renewal, Risk Assessment and system security reviews.


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