> Markdown version of [/jobs/ext/1153232-tier-i-tech-support-agent-seasonal](https://www.wearedevelopers.com/jobs/ext/1153232-tier-i-tech-support-agent-seasonal). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier I Tech Support Agent (Seasonal)

- **Company:** JTH Tax LLC
- **Location:** Hurst, TX, United States
- **Experience:** Starter
- **Salary:** $37,440.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d79f19d6536bb3ed

## About the Role

* Communication Skills: Ability to communicate technical issues in simple terms.
 * Basic Technical Knowledge: Familiarity with computer systems, common software, and hardware troubleshooting.
 * Customer Service Orientation: Demonstrated ability to provide excellent service under pressure.
 * Problem-Solving: Capable of diagnosing and solving basic technical issues.
 * Time Management: Ability to handle multiple tasks efficiently.
 * Adaptability: Willingness to learn new technologies and processes.

Education and Experience

High school diploma or equivalent required.

Experience in a customer service or technical support role preferred.

Physical Requirements

This position primarily involves working in an office setting, interacting with customers and team members via phone, email, or video calls. Occasional light lifting (up to 20 pounds) and extended periods of computer work are required.

## Description

The Tier 1 Technical Support Representative is responsible for providing first-level technical support to Franchisees, their staff, and in some occasions, their customers. This position involves troubleshooting common technical issues, escalating more complex problems to higher-level support, and ensuring that all customer inquiries are resolved efficiently and professionally. The ideal candidate will exhibit strong communication skills, customer service orientation, and a basic understanding of computing tools., * Respond to customer support requests via phone, email, or ticketing system.

 * Diagnose basic technical issues and provide solutions to customers.
 * Escalate complex issues to Tier 2 support or the Tech Support Manager when necessary.
 * Maintain and update support tickets in the ticketing system.
 * Provide customers with step-by-step guidance to resolve common technical issues.
 * Create and maintain knowledge base articles for recurring issues.
 * Deliver excellent customer service by addressing inquiries with professionalism and care.
 * Collaborate with team members and managers to improve service quality.


## Related Videos

- [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia)

## Related Articles

- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Navigating the Ups and Downs of the Tech Industry](https://www.wearedevelopers.com/magazine/531-navigating-the-ups-and-downs-of-the-tech-industry)