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# Helpdesk Supervisor

- **Company:** Adriana's Insurance -
- **Location:** Rancho Cucamonga, CA, United States
- **Experience:** Experienced
- **Salary:** $70,304.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, IT Management, Network Troubleshooting
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0273b79e8da5c91a

## About the Role

* Proven experience in a help desk or technical support role, with prior supervisory or team lead responsibilities
 * Strong experience working with ticketing systems and managing ticket queues
 * Solid understanding of network troubleshooting and issue resolution
 * Hands-on knowledge of cable management standards and best practices
 * Excellent organizational skills and attention to detail
 * Results-oriented mindset with the ability to drive team performance
 * Strong leadership, communication, and interpersonal skills
 * Bilingual in both English and Spanish, * Relevant industry certifications (e.g., CompTIA A+, Network+, ITIL)
 * Experience managing distributed or multi-site support teams
 * Familiarity with reporting and support performance metrics, * Help desk: 3 years (Preferred)
 * IT Management: 3 years (Preferred)

Language:

 * Spanish (Preferred)

Ability to Commute:

 * Rancho Cucamonga, CA 91730 (Preferred)

## Description

* Supervise, mentor, and manage the day-to-day operations of the help desk team
 * Oversee ticket queues to ensure timely resolution, proper prioritization, and adherence to SLAs
 * Drive team performance toward measurable results and key support metrics
 * Troubleshoot and resolve escalated network issues and complex technical problems
 * Oversee cable management standards and ensure clean, organized infrastructure
 * Establish and enforce processes, documentation, and best practices for the support team
 * Monitor team workload, schedules, and resource allocation to maximize efficiency
 * Provide coaching, training, and performance feedback to team members
 * Collaborate with other IT areas to ensure smooth issue resolution and communication


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