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# IT Technician

- **Company:** Aberdeen Road Company
- **Location:** Emigsville, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Software Applications, Business Software, System Configuration, Microsoft Office, Windows Desktop, Office365, Peripherals, Information Technology, Infor
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7de909a382d5566f

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Associate degree, certification, or coursework in IT or related field.

 * CompTIA A+ or similar entry-level certification.
 * Familiarity with Microsoft 365 environments.
 * Basic experience supporting Windows PCs, printers, and common business software required.
 * Exposure to manufacturing systems or barcode scanning devices preferred.
 * Experience installing, configuring, and troubleshooting windows PCs, software, and related peripherals.
 * Cautious and thoughtful, with actions demonstrating an understanding of the critical nature of IT and security.
 * Strong customer service mindset with patience and professionalism when working on challenging user problems.
 * Requires excellent interpersonal verbal and written communication skills.
 * Excellent troubleshooting and problem-solving ability.
 * Must be well organized, curious, detail oriented, and a reliable self-starter.
 * Demonstrated ability to maintain cooperative, diplomatic working relationships at all levels of the company, even during high-stress situations.
 * Work as part of a team and collaborate with colleagues and vendors.
 * Willingness to work in both office and manufacturing environments.

## Description

* Support, diagnose, and resolve issues related to end user hardware and software.
 * Provide timely professional support to users across office and manufacturing environments.
 * Troubleshoot login, access, and basic application issues (Microsoft Windows, MS365, Infor, other PC applications).
 * Set up, configure, update, and deploy new user devices (PCs, scanners, printers, etc.).
 * Install and maintain approved software applications.
 * Perform routine maintenance, updates, and replacements.
 * Assist users with IT issues related to use of Microsoft Windows, Office, and Infor applications.
 * Document recurring issues, fixes, and system configurations.
 * Escalate complex issues appropriately while owning resolution follow-through.
 * Assist with other IT projects, upgrades, and rollouts as assigned.
 * Maintain accurate asset and user records.
 * Follow established security and access control procedures.
 * End user training where appropriate for IT related topics.


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