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# Junior IT Desktop Support Technician

- **Company:** USGB LLC
- **Location:** Leander, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Business Software, Computer Networks, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Netsuite, Network Connections, Software Engineering, Headsets, Peripherals, Computer Equipment, Information Technology, Slack, Laptops, Hubspot, Workday, User Accounts
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=399b8b2722bd7c21

## About the Role

The Desktop Support Technician will provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, and help maintain reliable IT operations across the organization. The ideal candidate is customer-service oriented, thrives in a fast-moving environment, and can effectively support users in a high-energy office setting., · High school diploma or equivalent required

· Associate degree, technical certification, or coursework in Information Technology preferred

· Basic understanding of Windows operating systems, networking concepts, and computer hardware

· Strong tech troubleshooting and problem-solving skills

· Excellent communication and customer service abilities

· Ability to multitask and prioritize in a fast-paced, high-volume office environment

· Reliable transportation and ability to work fully onsite in Leander, TX

Preferred Skills:

· Experience with Microsoft Teams, Slack, NetSuite, or HubSpot is a plus

· Familiarity with Microsoft 365 and Active Directory preferred

· Experience supporting users in a call center, sales, or customer service environment preferred

· Basic knowledge of printers, scanners, VoIP phones, and office networking equipment

· CompTIA A+ certification or willingness to obtain certification preferred

Physical Requirement:

 * Ability to lift and move computer equipment up to 40 pounds
 * Ability to sit, stand, bend, and walk throughout the workday

## Description

· Provide first-level technical support for desktops, laptops, printers, mobile devices, headsets, and peripherals

· Troubleshoot hardware, software, network connectivity, VoIP, and user access issues

· Install, configure, and maintain Windows and Mac based workstations and common business applications

· Support employees in a high-volume call center and sales environment with timely issue resolution

· Set up new employee equipment, user accounts, and system access

· Assist with password resets, email troubleshooting, Microsoft 365 support, and conferencing tools

· Respond to help desk tickets and document resolutions in the ticketing system

· Perform routine system updates, patches, and preventative maintenance

· Support conference room technology, phones, and office equipment as needed

· Escalate complex technical issues to senior IT staff when necessary

· Maintain professionalism and confidentiality while working in a security-conscious precious metals environment


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