> Markdown version of [/jobs/ext/1154473-technical-implementation-manager-ii](https://www.wearedevelopers.com/jobs/ext/1154473-technical-implementation-manager-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Implementation Manager II - **Company:** ZoomInfo Technologies LLC - **Location:** Vancouver, WA, United States - **Experience:** Experienced - **Salary:** $55,300.0 - $86,900.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Automation of Marketing - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a4d9f3ec65a5126b ## About the Role * Experience: 3 to 5 years of technical troubleshooting or customer onboarding in the SaaS industry. * It is an Individual contributor role. * Technical Acumen: Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good Working knowledge with CRM products * Certifications: Relevant certifications in CRM and Marketing Automation platforms are highly desirable. * Problem-Solving Skills: Proven ability to troubleshoot and resolve complex technical issues independently. * Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences. * Client Engagement: Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies. * Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills. * Customizes advanced integration solutions and addresses a wide range of client-specific needs. * Exercises significant judgment in decision-making processes, considering various factors and potential impacts * Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes. ## Description In this role, you will work on end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise. A key part of the role involves developing and documenting best practices for implementation and client engagement. You'll interact directly with clients through webinars and Q&A sessions, offering expert guidance and tailored solutions. What You'll Do * Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives. * Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action. * Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality. * Client Interaction: Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries. * Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their professional growth. * Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration. * Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction. * Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency. ## Related Videos - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [The Developer Handbook: How to Build on the Blockchain](https://www.wearedevelopers.com/videos/223-the-developer-handbook-how-to-build-on-the-blockchain) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) ## Related Articles - [Should Tech Managers Be Developers First? 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