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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Honolulu Museum of Art - **Location:** Honolulu, HI, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Microsoft Outlook, Information Systems, Computer Networks, Desktop Computing, Issue Tracking Systems, Inventory Management Software, Networking Basics, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Peripherals, Information Technology, Laptops - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=72554db31f031abc ## About the Role * High school diploma or GED equivalent. * 2 years of experience in help desk, desktop support, or technical support role. * Strong verbal, written, and interpersonal communication skills. * Strong organizational, critical thinking, and problem-solving skills. * Ability to work independently and within a team. * Working knowledge of Microsoft Windows and Apple macOS environments. * Basic knowledge of networking concepts such as TCP/IP and Wi-Fi connectivity. * Experience with end-user hardware support for desktops, laptops, mobile devices, printers, and peripherals. * Experience with software installation and basic troubleshooting. * Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through. * Ability to work within and support a diverse community of visitors, artists, and employees. Desired Qualifications: * Bachelor's degree in computer science, information systems, or related field. * Experience in environments supporting multiple departments. * Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Sharepoint support). * Familiarity with help desk/ticketing systems. * Experience in IT asset management and inventory tracking. * Familiarity with Point-of-Sale (POS) systems troubleshooting (e.g. Retail, Restaurant, or Hospitality systems). * Experience running or terminating Cat 5/6 cabling. * Understanding of Honolulu Museum of Art's established identity and dedication to advancing it., Works in an office environment. General office hours are Monday through Friday, 8:00 a.m. to 5:00 pm with flexible scheduling as needed. Ability to operate general office equipment including computer, copier, printers, fax machine, etc. Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment. Ability to work some evening and weekend hours. The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. ## Description Under the general direction of the Head of Information Technology, the IT Support Specialist serves as the first point of contact for end-user technical support across the Museum. This role is responsible for delivering timely, high-quality frontline Tier 1 support for hardware, software, and connectivity issues, while ensuring both a consistent and professional support experience., * Serves as first point of contact for all IT support requests via ticketing system, email, or in-person. * Provide timely and professional support for Tier 1 issues and requests involving hardware, software applications, operating systems, account access, and basic network connectivity. * Troubleshoot and resolve issues at first contact when possible and escalate appropriately when needed. * Accurately track and update support requests in IT ticketing system. * Prioritize tickets based on urgency and business impact in alignment with IT operational guidelines. * Responds to and updates ticket within established service level expectations for response and communication. * Maintains ownership of assigned tickets and follows established escalation procedures to ensure efficient resolution. * Develops and maintains documentation of troubleshooting steps and resolutions. * Configures and deploys end-user devices including desktops, laptops, and mobile devices. * Performs onboarding setups for new employees, and offboarding processes for exiting employees. * Maintains and updates asset inventory records. * Assists with basic technical set-up and support for staff offices, exhibition spaces, and retail and hospitality spaces. * Supports audio/video and technology needs for internal meetings and events. * Maintains confidentiality and handle sensitive information in accordance with IT operational guidelines. * Delivers consistent, timely, and high-quality client service to all staff. * Maintains ownership of assigned tickets and follows through to resolution or appropriate escalation. * Other duties as assigned., The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and requirements. 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