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# IT Support - Mandarin

- **Company:** HHL ADVISORS GROUP INC.
- **Location:** New York, NY, United States (Remote available)
- **Salary:** $41,600.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Antivirus Softwares, VoIP, Cyber Security, System Configuration, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Software Engineering, Firewalls (Computer Science), Usage Tracking, Information Technology
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b4bd32c6c4d14abe

## About the Role

* Proven experience in IT administration, systems support, or IT operations (experience with small-to-mid-sized, multi-location companies is a plus).
 * Hands-on experience with VOIP or cloud phone systems (e.g., RingCentral, Zoom Phone, 8x8, Zoiper), including 0-1 setup experience preferred.
 * Strong remote support capability, with the ability to independently troubleshoot network, hardware, and software issues in remote work environments.
 * Prior IT experience in an Accounting Firm, CPA Firm, or professional services organization is strongly preferred.
 * Bilingual proficiency: Fluent in both English and Mandarin Chinese, with the ability to support Chinese-speaking teams.

## Description

* Manage and optimize the company's overall IT infrastructure, supporting multiple office locations and remote employees.
 * Administer and maintain cloud-based productivity systems (e.g., Microsoft 365, Lark, or similar platforms).

 2. Office Equipment & IT Asset Management
 * Configure, deploy, track, and retrieve IT equipment, including laptops, monitors, and phones.
 * Support new employee onboarding by setting up devices, initializing systems, and installing required software.
 * Maintain accurate IT asset inventories to ensure traceability across multiple offices and remote teams.
 * Coordinate IT equipment allocation and technical support across different office locations.

 3. Software & Company Security Management
 * Install, configure, and maintain company-required software and systems.
 * Manage endpoint security tools, including device management, antivirus software, firewalls, VPNs, and MDM solutions.
 * Ensure company data, accounts, and devices meet baseline information security and compliance standards.
 * Handle day-to-day IT support requests from employees, providing both remote and on-site support as needed., * Provide technical support for global or multi-location offices and remote employees, including software installation, system setup, and issue diagnosis.
 * Deploy and maintain security tools (VPN, antivirus, MDM) remotely and enforce basic security policies.
 * Resolve IT support tickets efficiently to ensure business continuity.

5.Multi-Office Collaboration Support

 * Ensure consistency in IT system configurations across multiple office locations.
 * Collaborate with the Operations team to resolve cross-regional technical issues related to network access and software usage.


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