> Markdown version of [/jobs/ext/1154735-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1154735-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Texas State Technical College - **Location:** Austin, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Network Troubleshooting, Microsoft Office, Microsoft Servers, Network Connections, Topdesk, Server Administration, Peripherals, Malware - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ef5d09219e4aeef2 ## About the Role * Associates Degree in Technical field * 1-2 years desktop and network troubleshooting experience across multiple vendor platforms, various printers, PDA's and IP Phones * 1-2 years experience installing and troubleshooting Microsoft Windows XP/Vista/7 and Office 2003/7/10, Anti-Virus software and Malware * 1-2 years experience in administering Microsoft Server 2003/2008 and Active Directory * Ability to work effectively without constant supervision and as a team player * Ability to define problems, collect data, establish facts and draw valid conclusions quickly * Ability to communicate effectively with co-workers and clients verbally and through written communication * Excellent time management skills * Ability to multi-task many requests in an organized and timely manner * Must be able to balance and prioritize requests from multiple people * CompTIA, A+, Network+, or ITIL Foundations a plus * May need to work evening or weekend hours for server maintenance or break/fix repairs., A criminal history background check will be required for the finalist(s) under consideration for this position. ## Description The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for tickets and / or work orders from creation to resolution. The Help Desk Analyst will manage multiple priorities; follow through on open tickets to completion, and escalate problems as appropriate following Help Desk procedures., * Respond promptly to telephone calls and emails send to the Help Desk * Open and/or close work orders (via Help Desk Software) on each call received * Guide end-users through troubleshooting procedures to restore services * Escalate problems and requests as necessary to ensure a positive resolution * Diagnose and troubleshoot problems with PCs, software, communications devices, servers and network connections as required * Coordinate with supporting teams to ensure proper hand-off, escalation, and closure of Helpdesk tickets * Conduct installation, upgrade and overall maintenance of PC desktop systems, software and * peripherals. * Demonstrate an increasing level of proficiency in hardware, software, networking and other technologies supported by TSTC. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Full Spectrum File Uploads](https://www.wearedevelopers.com/videos/870-full-spectrum-file-uploads) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [WeAreDevelopers LIVE - Yes, CSS Can Do That!](https://www.wearedevelopers.com/videos/1819-wearedevelopers-live-yes-css-can-do-that) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)