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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician II - **Company:** Varsity Brands - **Location:** Memphis, TN, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Microsoft Operating Systems, Microsoft Servers, Network Monitoring, Productivity Software, Remote Access Technology, Remote Desktop Services, Wide Area Networks, System Availability, Peripherals, Network Server - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a6d1dd46f21b8c38 ## About the Role * Must perform well in high-energy, dynamic and team-oriented environments * Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. * Strong knowledge of various technologies and practices including Microsoft Windows, Microsoft Office, Remote Desktop support, and basic LAN/WAN concepts * High School Diploma required; bachelor's degree in related field preferred. * 5+ years of desktop support, customer support and/or helpdesk experience * 5+ years of experience with Microsoft Operating Systems in a support role * 5+ years of hands on experience with end-user support processes for workstations, servers, mobile devices and peripherals * Adeptness with Microsoft Office 365 and productivity applications * Demonstrated knowledge in Microsoft server configuration and administration including Active Directory and GPOs Skills and Abilities * Self-motivated achiever who gains satisfaction from providing excellent customer service * High degree of initiative, mature judgment, and discretion * Consistently seeks to develop self and skills needed to be prepared for future opportunities * Proven track record of handling tasks single handedly * Professional, teachable, willing to learn and open minded * Technical certifications such as CompTIA A+, N+, MCP, MCSA, CCNA * ITIL Service Management experience ## Description This role requires a combination of superior customer service skills and technical aptitude. You will be responsible for providing Level II technical support for desktop, laptop, phone, mobile device, hardware, software, printers, peripherals, and other break/fix services. As operational leads you will have direct involvement with supporting all technology aspects of regional decorating and warehouse facilities. ability to respond to incidents and service requests either in person, by telephone, or remote access. Provide timely resolution of incidents and escalations on behalf of end users, customers, and appropriate technical staff. WHAT YOU WILL DO: * Process Level I and Level II incidents and service requests * Provide leadership and guidance to Level I support analysts * Monitor respective queues and handle tickets to ensure incidents and service requests are addressed in a timely manner * Maintain situational awareness to identify and report issues that are not in compliance with established policy or that pose a threat to the effectiveness or integrity of the IT environment * Detailed communication with end users as required to keep all parties informed of issues, progress, changes and resolutions * Monitor network and systems alerts and respond accordingly * Coordinate activities with Service Desk, Infrastructure and Procurement * Maintain commitment to continuous process improvement * Willingness to be available for after-hours support and able to work extended hours when necessary * All other IT tasks as assigned ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)