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# IT Service Desk Support Specialist

- **Company:** ElevaIT Solutions LLC
- **Location:** Painted Post, NY, United States
- **Experience:** Experienced
- **Salary:** $39,520.0 - $42,328.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Cisco Systems VPN Client, Data Files, Microsoft Exchange Server, Microsoft Office, Citrix Systems, Microsoft PowerPoint, Microsoft SharePoint, Software Deployment, Symantec Endpoint Protection, Adobe, Servicenow
- **Published:** July 1, 2026
- **Apply:** https://www.dice.com/job-detail/a2fed4a1-abdf-4b9d-b04b-08a3c9b425c7

## About the Role

* IT help desk or service desk experience
 * Hands on experience troubleshooting Apple, MS Exchange, MS Sharepoint, and other technologies
 * Experience facing customers, * High school diploma or GED required, Associate degree in IT or related certification preferred
 * Minimum 2 years of experience in an IT help desk or service desk role
 * Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access) and Windows operating systems
 * Strong communicator who stays customer focused, confident, and adaptable under changing priorities
 * Fluent in English, written and verbal

Preferred / Bonus

 * Familiarity with Apple/Mac systems
 * Experience with Microsoft Exchange and SharePoint administration
 * Experience with ServiceNow or a similar ticketing platform
 * Familiarity with Microsoft Azure and Active Directory administration
 * Experience troubleshooting Outlook issues, including mailbox size and data file (.ost) problems
 * Experience with Cisco VPN, Pulse, or Citrix connectivity
 * Familiarity with Symantec Endpoint Protection, LogMeIn, or software deployment tools like MEMC
 * Comfortable supporting Edge, Chrome, and Adobe application installs
 * Quality assurance or documentation experience

## Description

You'll be joining the IT support team of one of the world's leading materials science companies, headquartered in the Painted Post/Corning, NY region. This organization is a major global name in specialty glass, ceramics, and advanced materials, with technology that touches everything from consumer electronics to life sciences and telecommunications. The Service Desk team you'd be supporting is the front line for thousands of internal users, resolving day to day technology issues and keeping the business running., * Answer and respond to phone calls, live chats, and support tickets from employees

 * Use a ticketing platform to manage issues from intake through resolution
 * Troubleshoot common technical issues, or route more complex problems to the right specialized team
 * Follow established processes for incident management, request handling, and knowledge base use
 * Reference knowledge base articles to solve problems accurately and quickly, and flag gaps for improvement
 * Coordinate with outside vendors when a third party tool or service needs attention
 * Keep tickets updated with clear notes and communicate proactively with users on progress
 * Monitor the support queue and pick up or reassign tickets as needed
 * Flag larger or recurring issues to team leadership
 * Handle general administrative tasks and route incoming corporate calls as needed


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