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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Team Lead, IT Systems Operations - **Company:** DriveTime Sales and Finance Company, LLC - **Location:** Tempe, AZ, United States (Remote available) - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Bash Shell, Business Software, Document Management Systems, File Transfer, Information Technology Operations, Python (Programming Language), Windows PowerShell, Smartsheet, Scripting, Enterprise Software Applications, Information Technology - **Published:** July 1, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7fff295bfe774284 ## About the Role * You lead with accountability and aren't afraid to set high standards and hold people to them * You're a coach at heart-invested in helping others grow, develop, and succeed * You thrive in transformation environments and see legacy processes as opportunities to improve * You bring structure and clarity to ambiguity, ensuring nothing falls through the cracks * You communicate effectively across all levels, translating technical work into business impact * You're highly organized and intentional about capacity planning, prioritization, and execution * You build trust easily and create a culture of transparency, ownership, and continuous learning * You can balance empathy with performance expectations, especially during times of change, * 5+ years of experience in IT operations, systems administration, or enterprise application support * 2+ years of people management experience leading technical teams * Bachelor's degree in Information Technology, Business, or a related field preferred; equivalent experience considered * Proven track record of driving process improvement, operational efficiency, and accountability in a technical environment * Experience managing workloads and projects using Smartsheet or similar resource management tools * Familiarity with enterprise platforms such as secure file transfer systems, document management solutions, and business applications * Strong capacity planning, prioritization, and resource management skills * Experience working in cross-functional environments with multiple stakeholders Nice To Have * ITIL Foundation certification or working knowledge of ITIL practices * Experience with Fortra Globalscape EFT, Square9 GlobalSearch/GlobalCapture, or similar platforms * Exposure to scripting or automation tools (PowerShell, Python, Bash) * Experience in industries such as financial services, automotive, or multi-location retail ## Description In short, this is a hands-on, people-first leadership role focused on transforming an IT Systems operations team from reactive, process-heavy work into a modern, efficient, and accountability-driven function. You'll lead a technically strong team, drive automation and process improvements, and ensure daily operations, service delivery, and team performance are aligned to real business outcomes. In Long, as the Team Lead, IT Systems, you will be responsible for * Leading, coaching, and developing a team of IT Associates, Specialists, and Senior Specialists through regular 1:1s, feedback, and structured growth planning * Setting clear expectations, driving accountability, and ensuring ownership of outcomes-not just task completion * Establishing team priorities and translating leadership direction into clear, actionable work plans * Managing day-to-day workload across tickets, incidents, requests, projects, and operational tasks * Monitoring and improving SLA performance through Freshservice, including reporting, review cycles, and continuous improvement * Identifying performance gaps early and addressing them through coaching, documentation, and clear expectations * Owning team KPIs and operational metrics, providing visibility through Smartsheet dashboards * Conducting audits of current processes and building a roadmap to modernize, automate, and streamline operations * Partnering with engineering and automation teams to reduce manual, repetitive work * Standardizing documentation, runbooks, and SOPs to improve consistency and knowledge sharing * Managing team capacity, resource allocation, and workload balancing across competing priorities * Overseeing on-call rotations and ensuring equitable distribution of responsibilities * Serving as the primary point of contact for stakeholders and maintaining strong cross-functional relationships * Communicating status, risks, and priorities clearly to both technical teams and business stakeholders * Driving adoption and continuous improvement of Freshservice and Smartsheet for operational management and reporting ## Related Videos - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [JavaScript? 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