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# Help Desk Specialist

- **Company:** Kaizen Approach, Inc
- **Location:** Linthicum Heights, MD, United States
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Wide Area Networks
- **Published:** July 1, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9006083/help-desk-specialist

## About the Role

* Experience troubleshooting general IT related issues
 * Good communication and writing skills
 * Familiarity with LAN/WAN terminologies
 * Familiarity with basic hardware terminologies
 * Ability to respond to mission critical needs on an on-call basis (10%)
 * High School diploma or GED
 * Active TS/SCI clearance with Polygraph

Highly Preferred:

 * Familiarity with COTS and GOTS applications
 * Experience providing Tier 1 or Tier 2 Help Desk support
 * Experience troubleshooting through technical directories and virtual resources
 * A Bachelor's degree (or equivalent) in a technical discipline from an accredited college or university

About Kaizen Approach

We love what we do, and that drives us to create the best possible results for our customers. We apply years of experience in Cybersecurity and Learning & Development to guide our customers in ongoing improvements that keep their employees' skills current and their companies protected.

Our reputation is built on the skills and successes of our employees. We care about them as individuals, and we support and encourage them in their professional growth and personal happiness. We sincerely value every member of our team.

## Description

Are you ready for a rewarding opportunity with a company who values your contributions? We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical directories and virtual applications.


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