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# IT Help Desk For Night Support

- **Company:** Ashley James Consulting
- **Location:** United States (Remote available)
- **Salary:** $39,520.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Command-Line Interface, Command Prompt, Linux, Networking Hardware, Microsoft Office, Proprietary Software, Server Supported Gaming, Guidewire PolicyCenter, Cisco, Windows Client
- **Published:** July 1, 2026
- **Apply:** https://public-rest42.bullhornstaffing.com/rest-services/O8FPS/query/JobBoardPost?where=id=13939&fields=id,title,publishedCategory(id,name),address(city,state),employmentType,dateLastPublished,publicDescription,isOpen,isPublic,isDeleted

## About the Role

* Provide routine IT phone support on hardware and software utilized by the organization.
 * Troubleshoot network devices such as POS, Mobile scanning devices, Android/Zebra, day scanners, hip/receipt printers, etc.
 * Manage relatively simple hardware, software, or network problems.
 * Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle.
 * Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or workstation.
 * Must be very customer service oriented, have prior IT support experience working with Windows 7-10, MS Office Suite, PC connectivity issues, proprietary software support.
 * Any experience working with Linux/Unix command line support or Cisco command prompt (routers/switches) is a plus.
 * Networking and Server support experience/training is a plus.
 * Starting pay $19+/hr - (Health/Dental and 401k after 90 days).
 * Excellent opportunity for recent college graduate with IT Degree. Candidates with A+ or NET+ or other IT certs are ideal. Prior technical or customer service - phone support experience is ideal. Must be dependable and reliable to work onsite.
 * Must be self-starter, willing to learn and grow with a large corporate company. Local candidates only - MS Teams Video interviews.

All candidates must pass 20-year criminal background check - No felonies.



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