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# Team Lead Support / Technical Lead

- **Company:** Ignite
- **Location:** München, Germany (Remote available)
- **Experience:** Expert
- **Salary:** €60,000.0 - €75,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Software Documentation, Dicom, Monitoring of Systems, Windows Servers, SQL Databases, System Availability, Information Technology, Health Level Seven International, Front End Software Development
- **Published:** May 30, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=d64c119f97518447

## About the Role

Do you have experience in Microsoft Windows Server?, * Experience: Minimum 5 years of professional experience in technical customer support (1st and 2nd level).

 * Leadership: Initial experience in functional or disciplinary leadership, ideally with remote teams, and a desire to build and grow a team.
 * Technical Expertise: Solid knowledge of Windows Server and SQL databases. Strong familiarity with clinical IT standards (PACS, DICOM, HL7, IHE) is highly preferred.
 * Education: Completed vocational training in IT, a university degree in Computer Science, or a comparable qualification.
 * Languages: German (C1) and English (B2) are required.
 * Mindset: Proactive, service-oriented communicator with a hands-on mentality and a willingness to drive change.
 * Nice-to-have: Knowledge of ITIL/IT Service Management or agile methodologies.

## Description

In this dual-impact role, you will act as a technical expert and a leader. You will ensure the stability of our cloud and archive solutions while building and developing a high-performing support team. You will have a significant influence on shaping support processes and driving the technical excellence of our service delivery., * Leadership: Provide functional and disciplinary leadership to the support team, prioritizing tasks and managing resources effectively.

 * Technical Support: Act as a competent point of contact for users and hospital IT teams (PACS teams) regarding our image data management solutions.
 * Incident Management: Independently handle 1st-level and 2nd-level support for cloud/archive solutions, front-end servers, and applications.
 * Process Optimization: Continuously develop and improve support and operational processes to enhance customer service quality.
 * Root-Cause Analysis: Perform deep-dive analyses and collaborate across departments to resolve complex technical issues.
 * Service Monitoring: Oversee services and applications on internal and customer systems to ensure high availability.
 * Escalation & Documentation: Manage escalations for key accounts and expand the internal knowledge base and system documentation.


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