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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cartersville IT Field Engineer - **Company:** DPR Construction - **Location:** Atlanta, GA, United States - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Apple IOS, Asana, VoIP, Dynamic Host Configuration Protocol, Enterprise Content Management, Human-Computer Interaction, Virtual Private Networks (VPN), Microsoft Office, Network Protocols, TCP/IP, Network Routers, File Transfer Protocol (FTP), Peripherals, Microsoft InTune, Information Technology, SolarWinds (Software), Deployment Automation - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=54d776517149a46e ## About the Role Do you have experience in VPN management?, * Excellent organizational, interpersonal, time-management skills * Technically skilled in networking Cisco Meraki hardware (MX, Router, Switch, VPN), Networking Protocols (TCP/IP, DHCP, FTP/SFTP, HTTPS) * Able to support video conferencing and scheduling hardware/software * Experience supporting Dell/Lenovo/Microsoft workstations and peripherals * Able to support Mobile devices (iOS/Android) * Skilled in Microsoft Office 365 and supporting diverse applications * Ability to react quickly and efficiently to high pressure situations * Expert in troubleshooting and root cause analysis * Team player, accepts & seeks feedback * Perform quality work within deadlines with or without direct supervision * Interact professionally with other employees, customers, and suppliers * Work effectively as a team contributor on all assignments * Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations * Experience with Monday.com project tracking a plus * Experience with Meraki a plus * Experience with Microsoft Teams a plus * Experience with Poly VC / VOIP a plus * Experience with Microsoft Intune a plus * Experience with Microsoft Autopilot a plus. * Experience with fiber optic technology * Experience with low voltage Education * AA degree in Computer Science or related field preferred, or equivalent related work experience * ITIL Foundation certification preferred * CompTIA A+ and Network+ preferred * CCNA or MCSA certifications a plus * ECMS (Meraki) a plus, * 3+ years experience in Technical Support role * 1+ year experience in a Field Support role * AEC industry experience a plus ## Description This is an on-site position responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at a large construction jobsite in Cartersville, GA., * Interacts in-person, via telephone, email, IM, and web interface to assist users. * Analyzes, prioritizes, troubleshoots, and resolves technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs. * Installs and maintains software/equipment/networks at the jobsite. * Responsible for creation, tracking, and resolving incidents and tasks in SolarWinds/Samanage. * Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at the jobsite. * Responsible for maintaining company security through established tools. * Responsible for implementing rollouts for company technology that may impact the jobsite. * Follows ITIL processes for incident and problem management. * Provides IT training during onboarding and provisions assets following established best practices. * Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization. * Takes initiative to work with other cross-functional IT team members to improve the quality of service. * Remains current on information technology, especially mobility solutions for business needs. * Works with jobsite team to design and implement infrastructure according to company standards. * Liaison with project team members to plan for jobsite IT needs during project lifecycle. * Determines, recommends, procures, and executes products or services that best fit the requesters needs, within DPR large project standards. * Implements and follows large project jobsite standardization practices. * Works with service providers and trade partners to install and implement jobsite technologies. * Responsible for mobilization and demobilization of IT equipment at field offices and other remote areas across project site. * Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis. * Flexibility to identify and self-schedule afterhours or weekend work when needed. * Troubleshoots various technical issues as level 1, level 2, or level 3 support.Coordinate and track IT project deadlines and tasks., * On-site position. No remote or hybrid option. * Primarily based in Cartersville at a local construction site. * PPE may be required (DPR provided) * Dusty conditions exist as a natural part of the job site. * This position is hourly. 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