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# Onsite Support Engineer Level 1

- **Company:** NSC Global
- **Location:** Mijdrecht, Netherlands
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Virtual Private Networks (VPN), Microsoft Office, CompTIA Strata - PC Hardware Technology Engineer, Office365, Peripherals, Computer Equipment, Os Ticket, User Identification
- **Published:** July 3, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=f4b8de9e4773a2c5

## About the Role

Sound knowledge of:

 * Advanced knowledge in Computer Hardware
 * Advanced knowledge in Common Software applications
 * Advanced knowledge in Microsoft Operating system
 * Proficient knowledge in Printer Hardware
 * Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
 * Proficient knowledge in Ticketing software
 * Microsoft Office & Office 365 applications
 * PC\Laptop hardware
 * PC\Laptop peripherals, including printers
 * Mobile devices
 * Fluent Dutch language

## Description

Work Experience: More than 12 months

 * Field incoming help requests from end users via both telephone and work orders in a courteous manner
 * Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
 * Build rapport and elicit problem details from help desk customers
 * Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
 * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution


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