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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure and Network Engineer - **Company:** Waterstons Limited - **Location:** Durham, UK - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Application Layers, Microsoft Azure, Bash Shell, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Issue Tracking Systems, Network Troubleshooting, Microsoft SQL Server, System Center Configuration Manager, Windows Servers, Windows PowerShell, Virtualization Technology, Juniper, Storage Technologies, Information Technology, Hardware Infrastructure, Veeam, Cisco, Vmware - **Published:** July 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1e02d08650d4d05e ## About the Role If some (or most) of the following sound like you, we'd love to hear from you: * A good understanding of a range of IT services. Nice to have * Experience working in a high-paced environment such as an MSP or similar * Experience with LogicMonitor * Experience in PowerShell/Bash scripting Experience in the following technologies is desirable: * Windows Server, including AD, DNS/DHCP, SCCM, Exchange * Dell and HP server Hardware and associated interfaces (iDRAC/iLO) * SAN and Storage technologies, including underlying fabric * Virtualisation technologies such as VMware and Microsoft Hyper-V * Cloud Infrastructure/Platforms such as Azure and AWS * Networking LAN/WAN technologies, including Cisco and Juniper * Application layer technologies, including Microsoft SQL and Exchange * Backup/Replication Technologies such as Veeam and Skykick * Unified Communication solutions such as Microsoft Teams * Monitoring and RMM solutions * Renewing and managing server certificates * ITIL for service management * Industry-recognised accreditations relating to the above ## Description We're on the lookout for an experienced Infrastructure & Network Engineer to join our expanding global Support Services team, supporting our clients and their IT infrastructure on a day-to-day basis. The role mainly revolves around monitoring and maintaining our client's physical and virtual networks and infrastructure, responding to alerts from various environments with differing technology implementations. We work with a wide variety of national and international clients, providing custom support services and technical escalation routes. You'll be our clients' first point of contact and will own, manage and solve their technical problems. We offer hybrid working, giving you flexibility in your place of work, but we do expect you to be in the office for 5 days a week during the first 6 weeks, then 3 days a week thereafter. This can be in either our Durham or Glasgow office, where possible. Day-to-day responsibilities * Taking reactive ownership of issues arising from a fast-flowing alert ticketing system and our Infrastructure Monitoring boards. * Ensuring the customer is communicated with and that these issues are dealt with promptly. * Proactively looking for opportunities to improve our solutions and customers' businesses to add value through the use of technology by spotting trends and patterns noticed through the monitoring of Client Infrastructure. * Working within a larger team to provide a range of support from 1st to 3rd line, with the potential to spend time on site with our clients nationwide. * Liaising with third parties and internal IT teams to resolve their Infrastructure and Network issues. * Recording your time when working on issues to enable accurate billing to clients. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)