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# IT Service Desk Analyst

- **Company:** Speed Medical
- **Location:** Buckshaw Village, UK (Remote available)
- **Salary:** £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Exchange Server, Information Management, Microsoft Office, Windows Servers, Azure Active Directory, Transmission Control Protocol (TCP), Data Logging, Network Routers, Firewalls (Computer Science), Hardware Infrastructure
- **Published:** July 3, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=37bdf2cd8865a6c6

## About the Role

* Practical experience with Office 365, Azure Active directory, Microsoft Exchange, Windows server.
 * Basic networking skills - Routers, firewalls and switches.
 * Microsoft licensing knowledge.
 * Previous experience in an IT Technical Support role.
 * Windows 10 experience.
 * TCP/IP networking knowledge.
 * Ability to resolve IT issues over the phone or remotely or on site.
 * Experience with a ticket logging system
 * Ability to work in a team and autonomously.
 * Ability to work well under pressure.
 * Exceptional Customer Service skills
 * Highly developed listening skills.
 * Quick learner.

Package:

· 37.5 Hours, Monday-Friday

· Flexible working: We offer the ability to work from home/office on completion of training and a probationary period, * Do you have a UK driving license?

 * Do you have experience with Office 365, Azure Active directory, Microsoft Exchange, Windows server?

Pay: Up to £27,000.00 per year

Application question(s):

 * Do you have a UK driving license?
 * Do you have experience with Office 365, Azure Active directory, Microsoft Exchange, Windows server?

## Description

As a Service Desk Analyst, you will enjoy working in a diverse environment where you will work with different products and services on a day-to-day basis.

You will provide level 1 and level 2 support within an existing Service Desk team, also triage, and provide appropriate troubleshooting, correct incident categorisation and resolution where possible

This opportunity comes with on-the-job training and a great platform to grow your IT Career.

Utilise diagnostic utilities to aid with troubleshooting to achieve first time fix resolution targets where possible., * Perform remote / onsite support, including installing and upgrading of software and hardware components where necessary, following the businesses processes and procedures.

 * Investigating and troubleshooting basic level faults and incidents.
 * Escalating faults to other technical staff/teams as appropriate.
 * Work efficiently and effectively when following agreed Service Desk processes.
 * Contributing to the maintenance of the business internal knowledge
 * Creating and updating relevant documentation.
 * Undertaking project involvement where necessary.
 * Developing and maintaining effective relationships with staff, other divisions and third parties and liaising closely with them.
 * Dealing promptly and effectively with staff, other divisions and third parties on all information management and technology related matters.
 * Apply outstanding communication skills to provide "Above Customer Expectation" service.


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