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# L2 IT Onsite Technician

- **Company:** Hemmersbach
- **Location:** Batavia, IL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Domain Name System (DNS), Image Management, Networking Basics, TCP/IP, Information Technology
- **Published:** May 20, 2026
- **Apply:** https://www.hemmersbach.com/en/career/19604

## About the Role

* 18 months of IT experience (or equivalent)
 * Ability to build relationships
 * Excellent time management skill
 * Experience in OS, Apps and H/W installation and troubleshooting depending on project products
 * Strong Windows OS and Active Directory knowledge
 * Basic networking (TCP/IP, DNS)
 * Experience with ticketing and imaging tools
 * Good communication and customer service skills

## Description

Hemmersbach is hiring an Onsite L2 Technician to provide advanced IT support at client sites. The role focuses on resolving escalated issues, supporting end-user devices, and ensuring high service quality in an enterprise environment.

Job Tasks:

 * Troubleshoot hardware, software, and basic network issues
 * Handle L2 escalations from Service Desk
 * Perform hardware replacements and device setup
 * Support imaging, deployments, and upgrades
 * Manage and update tickets within SLA
 * Document work and support L1 technicians


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