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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Application Engineer (Jira ITSM) - **Company:** Leonardo UK - **Location:** Yeovil, UK (Remote available) - **Experience:** Expert - **Salary:** £44,171.0 - £61,950.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Application Programming Interfaces (APIs), Applications Architecture, Application Lifecycle Management, JIRA, Cyber Security, System Configuration, Continuous Integration, DevOps, Identity and Access Management, Role-Based Access Control, Systems Integration, Enterprise Software Applications, Software Security - **Published:** July 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=06a894e162971a4f ## About the Role * Solid experience in supporting, configuring, and enhancing ITSM platforms (e.g. Jira Service Management or similar) * Ability to solve moderately complex application-related issues and contribute to secure, scalable solutions. * Understanding of application lifecycle management, integration patterns, and secure-by-design principles. * Strong communication and collaboration skills across engineering and business teams. * A proactive mindset with a passion for continuous improvement and knowledge sharing. Core areas (must have): * Enterprise application support, configuration, and enhancement * ITSM platform configuration and support (e.g. Jira Service Management or similar) * Configuration of workflows across incident, problem, and change management processes * Integration of ITSM platforms with monitoring, identity, and automation tooling * Application lifecycle management (deployment, maintenance, upgrades, decommissioning) * Integration patterns and identity management (e.g. SSO, RBAC, API integration) * Secure-by-design principles and application security practices * Technical problem solving and resolution of application-related issues * Collaboration with engineering, service management, and business teams * Experience working within ITIL-aligned service environments * Delivery within enterprise / secure / defence environments Desirable: * Jira Service Management (or similar ITSM platforms) * ITIL process design and optimisation * API-led automation and workflow orchestration * Integration with alerting, monitoring, and incident management systems * Reporting, dashboards, and service performance metrics * Experience integrating with enterprise services (Active Directory, identity platforms) * Exposure to DevOps / CI-CD practices * Experience working in secure or regulated environments ## Description * Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows * Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives. * Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers. * Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues. * Mentor junior engineers and specialists, supporting their development and promoting best practices. * Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. * Ensure compliance with engineering governance, ITSM processes, and cyber security policies. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)