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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Customer Support Representative, EMEA - **Company:** Vantor Technologies UK LTD - **Location:** London, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, ArcMap, Microsoft Outlook, Software as a Service, Microsoft Office, Quantum GIS (QGIS), Esri GIS (Software) - **Published:** July 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=0938b4dd55b51c96 ## About the Role * Must be able to attend the London Office in Chiswick on a Hybrid Basis (Tuesday-Thursday) * A relevant degree or equivalent experience * 2 Years Experience in customer service roles, preferably in a professional or B2B setting * Strong attention to detail * Able to work in a windows operating environment (Microsoft Office, Outlook, Teams etc) * Proficient oral and written communication skills * Proficient Listening and Comprehension Skills * Effective diagnostic, troubleshooting, problem solving and analytical capabilities * Adaptability * Time Management * Ability to travel internationally (less than 10%) Preferred Qualifications: * GIS experience (QGIS, ESRI ArcMap, ESRI ArcPro) * Interpersonal Skills * Proactive mindset * Team focus attitude * Willingness to learn * Strong sense of initative * Experience with customer relationship management (CRMs) * Experience in Earth Observation ## Description The Technical Customer Support Representative will support the process of Order and Technical Support for customers within the Europe, Middle East and Africa (EMEA) region. You will work collaboratively with internal departments and stakeholders to ensure complete and accurate support and delivery and/ or resolution of customer requirements. The ability to learn quickly and adapt to a fast paced environment is critical to the success of our customer missions. Responsibilities: * Answers inbound email and phone communications * Assists customers in defining order requirements, including image selection * Processes orders and prepares quotations and feasibilities * Submit tickets and queries to support internal and customer issues that arise * Technical support of our SaaS programmes * Uses knowledge of company policy and departments to find answers to technical questions * Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations * Attend training and development courses * Manage tasking and archive projects effectively - Operational Delivery * Provide training to peers and customers as needed * Effectively communicate with all levels of the company and customers * On call support for High Value projects (requires weekend work with an additional supplement) * Acts as a point of client contact to coordinate resolution of service incidents and escalation of technical issues. * Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Your next 10x engineer isn't in your city. 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