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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** GRIDSTONE PARTNERS LLC - **Location:** Manchester, ME, United States - **Experience:** Starter - **Salary:** $55,120.0 - $65,520.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Bash Shell, Business Software, Cloud Computing, Software Documentation, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Windows PowerShell, Remote Desktop Services, Azure Active Directory, Remote Service Software, Software Deployment, TCP/IP, Wi-Fi Technology, Network Switches, Scripting, Peripherals, Information Technology, Patch Management, Laptops, Network Server, User Administration, Windows Client, User Accounts - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=621b77e909d541f7 ## About the Role Do you have a valid Driver's License license?, Do you have experience in macOS administration?, Do you have a Bachelor's degree?, Required: · 1-3 years of experience in IT support, help desk, or a similar technical role. · Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365 administration. · Understanding of TCP/IP, DNS, DHCP, VPN connectivity, and basic networking concepts. · Experience with ticketing systems and remote support tools. · Strong troubleshooting and problem-solving skills. · Excellent verbal and written communication skills. · Ability to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment. · Strong customer service mindset and attention to detail. · CompTIA A+ certification or equivalent practical experience preferred. · Valid driver's license and ability to travel occasionally between company locations if needed. Preferred: · Bachelor's degree in Computer Science, Information Technology, or related field. · Microsoft 365 Certified: Enterprise Administrator Expert or similar certification. · Experience with cloud infrastructure platforms such as AWS or Azure. · Experience with endpoint management or mobile device management (MDM) platforms. · Basic scripting knowledge using PowerShell or Bash. · Knowledge of cybersecurity best practices, endpoint protection, and incident response procedures. · Experience supporting multi-location organizations or operational field environments preferred. ## Description Gridstone Holdings LLC is seeking a motivated IT Support Specialist to provide high-quality technical support to employees across Gridstone Holdings and its operating companies (Atlantic Power Constructors, BBC Electrical Services, Interconnect Utility Services and Reliable Substation Services). In this role, you will serve as the first point of contact for technical issues and will be responsible for diagnosing and resolving hardware, software, network, and user access issues across a growing multi-location organization. The ideal candidate is tech-savvy, customer-focused, patient, communicative, and eager to learn new technologies. This position will support day-to-day IT operations including troubleshooting technical issues, configuring equipment, supporting onboarding/offboarding activities, maintaining IT assets, and assisting with system maintenance and security initiatives. RESPONSIBILITIES Technical Troubleshooting & User Support · Diagnose and resolve hardware, software, and peripheral issues involving laptops, desktops, printers, mobile devices, docking stations, and related equipment. · Provide technical support for Windows 10/11, macOS, Microsoft Office 365, and related business applications. · Troubleshoot basic networking and connectivity issues including VPN access, Wi-Fi connectivity, TCP/IP, DNS, and DHCP. · Provide timely and professional support to end-users in both office and remote environments. · Explain technical concepts and solutions to non-technical users in a clear and understandable manner. · Escalate unresolved or advanced technical issues to senior IT personnel or vendors as appropriate. User Account Management · Manage user accounts, permissions, and access rights using Active Directory, Azure Active Directory (Azure AD), and Microsoft 365. · Support employee onboarding and offboarding activities including account setup and termination, device deployment and recovery, password resets, MFA support, and access provisioning. · Configure laptops, desktops, mobile devices, and related IT equipment for new and existing employees. Ticketing, Remote Support & Documentation · Respond to technical support requests through the Company's ticketing system (e.g., NinjaOne), ensuring all issues are properly logged, tracked, documented, and resolved in a timely manner. · Provide remote support using ScreenConnect, Microsoft Remote Desktop, and other remote monitoring and management tools. · Create and maintain troubleshooting guides, IT procedures, system documentation, and basic network diagrams. · Document recurring technical issues and assist with identifying opportunities for process improvement. System Maintenance & Asset Management · Perform routine system updates, patch management, software installations, and virus/malware scans to maintain system security and stability. · Assist with maintaining and supporting basic IT infrastructure including workstations, servers, network devices, printers, and peripherals. · Routinely monitor and test system performance to support operational reliability and security. · Maintain accurate inventory records for IT hardware, software licenses, mobile devices, and peripherals. · Support overall IT operational planning, implementation, and administration activities across multiple business units and locations. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [JavaScript? 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