> Markdown version of [/jobs/ext/1163326-1st-2nd-line-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1163326-1st-2nd-line-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st/2nd Line IT Support Engineer - **Company:** Haus of HR Ltd - **Location:** Olney, UK - **Salary:** £25,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Document Management Systems, Domain Name System (DNS), Virtual Private Networks (VPN), Mobile Application Software, Microsoft Security Essentials, Networking Basics, Microsoft SharePoint, Software Engineering, Software Systems, Web Applications, Windows Desktop, Wi-Fi Technology, Peripherals, Patch Management, Laptops, User Accounts - **Published:** July 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=3e5e305266a0c7c5 ## About the Role * A genuine interest in IT support and helping people solve technical problems * A basic understanding of Windows desktop environments and common business software * Some familiarity with Microsoft 365 (Outlook, Teams, SharePoint, admin centre) * Comfortable communicating with clients in a friendly and professional way * A methodical approach to troubleshooting - able to work through problems logically * Willingness to learn new systems and technologies, including phone systems * Good attention to detail, particularly when it comes to documentation and following processes * A positive attitude and the ability to manage your own workload across multiple clients Desirable Skills * Any previous IT support experience, whether commercial, voluntary, or helping out friends and family with their tech * Experience with remote monitoring and management (RMM) tools * Familiarity with endpoint protection and antivirus solutions * Some understanding of networking basics (DNS, DHCP, WiFi, VPNs) * Experience with hardware setup, imaging, or asset management * Any exposure to ticketing or documentation systems * An interest in software development, testing, or QA ## Description Our client is look for a 1st/2nd Line IT Support Engineer to join their growing IT support department. This is a client-facing role - you'll be providing support directly to their clients' businesses, acting as a trusted point of contact for their IT needs. You'll get involved in a broad range of support work including general troubleshooting, hardware provisioning, Microsoft 365 administration, remote monitoring and patch management, and supporting phone systems. No previous telecoms experience is needed - they'll provide the training you need to get up to speed on the phone system side of things. As their IT support department is still growing, there will be times where support workload is lighter. During those periods you'll get involved in testing and QA for their in-house software solutions, web applications, and mobile apps. They also have a large software development team in-house, so if coding is something that interests you there is genuine potential to get involved in that side of the business over time., * Provide 1st line and 2nd line IT support to our clients, acting as their go-to for day-to-day IT issues * Set up and provision hardware for client new starters and leavers including laptops, desktops, and peripherals * Manage and administer Microsoft 365 environments including user accounts, licensing, and email * Carry out remote monitoring and patch management across client systems * Support and maintain client phone systems (full training provided) * Manage endpoint protection, MFA, and other security essentials across client environments * Maintain asset registers and documentation for client hardware and systems * Liaise with third-party vendors and suppliers for hardware orders, ISP issues, and warranty support * Assist with network basics including WiFi, switches, and general connectivity issues * Provide testing and QA support for our in-house software solutions, web apps, and mobile apps * Help build out IT support processes and documentation as the department grows ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)