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# L2 IT Onsite Technician

- **Company:** Hemmersbach GmbH & Co. KG
- **Location:** London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Adobe Creative Cloud, Android Software Development, Apple IOS, BitLocker Drive Encryption, VoIP, Virtual Private Networks (VPN), System Center Configuration Manager, Vectorworks, Windows Remote Assistance, Wireless Networks, Data Logging, Office365, Peripherals, Computer Equipment, Landesk, Servicenow
- **Published:** July 3, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=a4b9ef8e9ad5939a

## About the Role

* Minimum 2 to 5 years' experience in providing IT support to local business and regional offices, with a strong emphasis on team support
 * Strong customer service skills - ability to build relationships
 * An analytical and systematic approach to problem solving; Creating and updating knowledgebase documentation
 * Programs/Software o MS365 o Adobe PDF & Creative cloud, Vectorworks o LANDesk o Service Now o SCCM, Active Directory o BitLocker/Encryption
 * Good written and verbal communication skills with the ability to explain problems and solutions clearly to non-technical users
 * Network (Wired and Wireless Connection, VPN, Remote Support)
 * Software o Windows 11 o iOS o Android OS
 * Hardware o Desktop and Laptop defects o Printers, Phones, Peripherals, VOIP o Handheld Scanners

## Description

* Onboarding program
 * Buddy program
 * International job opportunities
 * Company events
 * Internal career development program, * Carry out IT support within the region using both remote assistance, via the telephone or in person as required

*
PC hardware configuration and troubleshooting (Windows & Mac)

*
To assist in local project implementation, such as technology refresh and rollouts

*
To maintain the Helpdesk incident logging system, recording appropriate information for the cause and resolution in order to identify common issues or recurring problems

*
Escalate support calls as prescribed by the escalation procedure and within the service level agreement

*
Provide support to the Service delivery manger, UK when required

*
Identify opportunities to improve service delivery processes to ensure productivity and quality is maximized


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