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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Blue Whale Technologies Ltd - **Location:** Ryde, UK - **Salary:** £44,200.0 - £52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, JIRA, Computer Networks, System Configuration, Linux, Monitoring of Systems, Virtual Private Networks (VPN), Local Area Networks, Software Tools, Software Systems, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Firewall Services Module, Servicenow - **Published:** July 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=06edc181de1ec660 ## About the Role * Strong knowledge of computer networking concepts including LAN, VPNs, firewalls, and operating systems. * Proven experience in software troubleshooting and desktop support across Windows, macOS, and Linux platforms. * Familiarity with IT support tools such as BMC Remedy, ServiceNow, or Jira for ticket management. * Excellent communication skills with the ability to explain technical issues clearly to non-technical users. * Proficiency in Microsoft Office suite applications and other relevant software tools. * Experience with computer hardware maintenance and upgrades. * Knowledge of security protocols including firewall management and VPN configuration. * Ability to work independently as well as part of a team in a fast-paced environment. This role is ideal for individuals passionate about technology who thrive on solving complex problems while delivering outstanding customer service in a professional setting. ## Description We are seeking a dedicated IT Support Engineer to join our dynamic technology team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the smooth operation of hardware and software systems across the organisation. This role offers an excellent opportunity to utilise and develop a broad range of IT skills within a professional environment, supporting both internal teams and external clients. Applicants should possess strong problem-solving abilities, excellent communication skills, and a proactive approach to technical support., * Respond promptly to user requests for assistance via help desk tickets or direct communication channels. * Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications. * Maintain and support computer networks, including LAN, VPN, firewall configurations, and connectivity issues. * Assist with desktop support tasks such as installing, configuring, and updating hardware and software components. * Monitor system performance and perform routine maintenance to prevent potential issues. * Document technical procedures and solutions using tools such as BMC Remedy, ServiceNow, or Jira. * Collaborate with other IT team members to implement system upgrades or new technology deployments. * Provide excellent customer service by communicating clearly with users at all levels of technical proficiency. * Assist in maintaining security protocols and ensuring compliance with organisational policies. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)