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# IT Support Specialist

- **Company:** Sofidel
- **Location:** Lewiston, ID, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Desktop Computing, Issue Tracking Systems, Information Technology, Servicenow
- **Published:** July 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2769d2531e5e9a6c

## About the Role

* Associate's or Bachelor's degree in Information Technology or related field preferred.
 * 1-3 years of IT support or helpdesk experience.
 * Working knowledge of Windows 10/11 and Microsoft 365.
 * Basic understanding of networking concepts and Active Directory.
 * Experience using a centralized ticketing system (e.g., ServiceNow or similar).
 * Strong customer service and communication skills.
 * Proven ability to work independently with minimal daily supervision, demonstrating strong prioritization and time management skills.
 * Ability to learn new systems and technologies quickly.
 * Relevant certifications (A+, Network+, or similar) are a plus.
 * Ability to travel occasionally as needed to support business operations and multiple facility locations.

## Description

Sofidel America is seeking an IT Support Specialist to join our local team. This role provides front-line technical support to our corporate office and manufacturing plants. We are looking for a dependable, service-oriented professional who is interested in long-term growth in a stable organization.
The IT Support Specialist will deliver timely, high-quality technical support while continuously improving the user experience through effective problem resolution and documentation., * Provide first-level technical support to end users via a centralized ticketing system, phone, and in person.

 * Manage and prioritize support requests using the ticketing system to ensure timely resolution.
 * Troubleshoot hardware, software, and basic network issues.
 * Install, configure, and maintain desktop systems, printers, and applications.
 * Document issues, solutions, and procedures in the knowledge base.
 * Escalate complex, structural, or infrastructure-related issues to the National Support Team while providing local context and hands-on assistance as needed.
 * Support both office and plant environments as required.
 * Participate in on-call or emergency support rotation as scheduled.


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