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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Analyst - Tier 2 | Vitis Technologies - **Company:** ProSource LLC - **Location:** Blue Ash, OH, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Windows Search, Windows Servers, Computer Network Operations, Office365, Firewalls (Computer Science), Information Technology, Server Operating Systems & Platforms - **Published:** July 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=91ab9b09677e6b76 ## About the Role * 4+ year's professional work experience * Ability to work independently and within a team environment. * Critical thinking and problem-solving skills. * Network+, CMNA, or equivalent networking experience * Windows Active Directory management including experience of group policy. * Experience with Office365 * Experience with Microsoft Windows Desktop & server operating systems * Experience configuring, maintaining, and troubleshooting firewalls * Exceptional customer service, interpersonal, and communication skills. * Ability to work Monday through Friday 8 AM to 5 PM with a rotating on-call schedule. * Candidates for this position must be authorized to work in the United States on a full-time basis Preferred * Previous MSP experience. * Computer technology 2- or 4-year degrees. * Microsoft Certified Windows Server installation, configuration, and administration. * Microsoft 365 Certificate or 3+ yrs. experience with O365 management * Experience troubleshooting e-mail flow issues and security. * Experience with Cisco Meraki, Datto BCDR, Autotask, Datto RMM. Primary people Contacts: * Clients, Technical Alignment Team, and Account Managers ## Description At Vitis Technologies, we believe that success lies in delivering unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach. NOC Analyst - Tier 2 (Network Operations Center) As a NOC Analyst Tier 2, you will be responsible for server and infrastructure remediation of issues, resolution of escalated tickets from our Tier 1 NOC/Tier 2 helpdesk groups and provide as needed assistance to our professional services (projects) team for internal our customer initiatives. Requirements: Essential Responsibilities: This position will include but is not limited to the following duties: * Provide excellent support to our clients by: * Troubleshooting Monitoring Alerts from our various management portals and agents * Troubleshooting NOC Support tickets including escalations from NOC1 * Troubleshooting TAC Escalation Tickets * Maintain client satisfaction through professional and courteous service. * Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications. * Contribute to our passion and direction by helping to improve technical practices. ## Related Videos - [Solving AI Amnesia: Building "Infinite Memory" for Agents without the RAM](https://www.wearedevelopers.com/videos/1961-solving-ai-amnesia-building-infinite-memory-for-agents-without-the-ram) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [AI Vector Search at Scale - Ewa Szyszka - Ewa Szyszka](https://www.wearedevelopers.com/videos/2161-ai-vector-search-at-scale-ewa-szyszka-ewa-szyszka) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)