> Markdown version of [/jobs/ext/1164888-desktop-technician](https://www.wearedevelopers.com/jobs/ext/1164888-desktop-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician - **Company:** The Department Of Health - **Location:** New York, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $59,537.0 - $68,468.0 - **Contract:** Permanent contract - **Skills:** Backup Devices, Data Centers, Data Transmissions, Information Technology Operations, IP Addressing, Mainframes, System Center Operations Management, System Center Configuration Manager, Windows Domain, Peripherals, Servicenow, Vmware - **Published:** July 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0185a53431dea279 ## About the Role 1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or 2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or 4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above 55a Program ## Description The Desktop Management team supports all workstations, printers, audio/visual equipment and peripherals (scanners, other tools connected to workstations). This team installs and maintains all desktop and tablet operating systems, application and desktop security updates, and dispatches trained IT technicians to DOHMH locations when issues cannot be resolved remotely or by the Helpdesk., * Administer, maintain and provide support for Microsoft SCOM servers environment. * Monitor and provide support for both External and Internal sites using Alertsite, SCOM, and Live Maps. * Document and maintain the new Data Center Application Dependencies, using SCOM, VMware and Alertsite. * Assist with maintaining the Active Directory domain, including associated accounts and permissions. * Work closely with external entities to upgrade/modify server infrastructure, add new requirements and troubleshoot server related issues. * Assist the Director of IT Operations with creating, maintaining and evaluating documentation, i.e. backup procedures, software and hardware lists, proper naming convention, proper IP addressing. * Create and maintain detailed documentation of any changes to the environment, as well as development of new documentation for existing systems. * Administration and troubleshooting of OS-level issues in a VM environment, as well as hardware problems on physical servers. * Assist with management of daily core technology operations to meet agency objectives. * Make sound decisions consistent with essential job functions and the ability to quickly analyze problems and provide on-time resolution using agency helpdesk ticketing system (ServiceNow). * Interpret operational needs and resolve or escalate problems in real time to appropriate teams for resolution. * Assist SCCM Systems Administrator in supporting SCCM server environment; Software and image deployment; Pushing agency wide system updates to internal and external devices. * Assist ITOPS team in Support Staging/development/pre-production VMware environments. * Enforce the policy and procedures as stated by senior management. * Eliminate manual processes to reduce any individual dependency. * Assist Director of IT Operations with a proper Change Management and Change Control process., o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. * Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)