> Markdown version of [/jobs/ext/1164927-assistant-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/1164927-assistant-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Assistant Technical Support Representative - **Company:** Ferguson Enterprises Inc. - **Location:** Richmond, VA, United States (Remote available) - **Experience:** Starter - **Salary:** $36,109.0 - $57,741.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Active Directory, Software as a Service, Electronic Data Interchange (EDI), Issue Tracking Systems, Python (Programming Language), Microsoft Office, ReactJS, Software Troubleshooting, Oracle Cloud Infrastructure - **Published:** July 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8584a84e3644b910 ## About the Role * 0-2 years of relevant experience in a technical call center or comparable education preferred. * Possess basic SQL knowledge. * Experience with call/chat interface is ideal, along with any experience with ticketing systems. * Experience developing or troubleshooting software in UniBasic, Java, React, Python, or other modern language. * Passion for supporting custom applications. * Experience using Oracle Cloud Infrastructure, Electronic Data Interchange (EDI), mobile device OS, and Microsoft Office products is preferred. * Experience using Active Directory and various SaaS tools. * Able to prove they can find out solutions to tough issues on their own without hand holding * A self starter and self motivated. * Critical thinker, able to tinker, suggest new paths, and set a higher standard. * Outstanding communication skills, both written and verbal. * Phenomenal customer service skills. * Excellent organizational skills. ## Description The Assistant Technical Support Representative is the first point of contact for all our Ferguson Associates. While providing a high level of customer service, the Assistant Technical Support Representative answers incoming calls, tracks information in a ticketing system, uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The Assistant Technical Support Representative will be tasked with providing in-depth troubleshooting on a variety of internal applications. The Assistant Technical Support Representative escalates unresolved problem/issues/requests to the other support teams as required., * Heavily use training, documentation/knowledge, and peers to develop troubleshooting and research skills. * Capable of troubleshooting with End Users. * Handle fluctuating incoming ticket volume Phone, chat, Self-Service autonomously. * Strong communication skills. * Consistently document and solve any reported issue. * Develop and maintain strong relationships within the IT department. * Develop and maintain an understanding of Corporate and IT policies and procedures. * Develop and maintain verbal and written communication skills. * Develop and maintain creative thinking in troubleshooting techniques. * Develop and maintain solid customer service and follow-up skills. * Stay in sync with defined processes. * Capable of multitasking efficiently. * Capable of critical thinking and understanding issues through context clues. * In addition to the essential job functions described above, all associates will perform duties as requested by management. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)