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# IT Support Technician

- **Company:** BUSINESS CENTRIC TECHNOLOGIES LLC
- **Location:** Plano, TX, United States
- **Salary:** $55,000.0
- **Contract:** Temporary to permanent
- **Skills:** Issue Tracking Systems, Information Technology Operations, Information Technology
- **Published:** July 3, 2026
- **Apply:** https://www.careerjet.com/jobad/usab804bca3f96b2559a5667cbce0b31de

## About the Role

* Bachelor's degree in IT, Computer Science, or related field strongly preferred
 * 1+ years of IT support experience
 * Strong organizational skills and attention to detail
 * Professional communication skills - both written and verbal
 * Ability to manage multiple priorities in a fast-paced environment

## Description

Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Carrollton, TX. As an IT Support Technician, you'll serve as the frontline of IT operations - triaging, troubleshooting, and resolving technical requests while delivering an exceptional support experience. This 1+ year contract (possible contract-to-hire) position requires 5 days on-site in Carrollton, TX., * Triage and resolve support tickets (email, phone, ticketing system)

 * Escalate broader or high-impact issues appropriately
 * Meet and exceed SLA response timelines
 * Maintain operational excellence in daily IT functions
 * Follow established policies and processes - including professionally setting boundaries when needed
 * Assist with periodic data cleanup initiatives
 * Handle sensitive requests (new hires, terminations, executive matters) with discretion
 * Contribute to team training materials and knowledge base development
 * Recommend and help implement process improvements within the ticketing system


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