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# Microsoft Help Desk Specialist

- **Company:** Manpower
- **Location:** Arlington, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Software, NIPRNet, Information Technology, Wikis
- **Published:** May 23, 2026
- **Apply:** https://www.juju.com/job/00000000g1wsg2

## About the Role

Our client, a government agency specializing in information technology services, is seeking a Microsoft Help Desk Specialist to join their team. As a Microsoft Help Desk Specialist, you will be part of the IT support department supporting federal clients and internal teams. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization., + Strong federal background with experience supporting government or military IT systems.

 + Excellent verbal and written communication skills.

 + 1-2 years of experience supporting software applications, preferably Microsoft-based.

 + Experience with Help Desk operations and troubleshooting Microsoft applications.

 + Ability to work up to 100% onsite in the National Capital Region with access to NIPR and SIPR networks.

## Description

+ Manage end-user support for Microsoft-based applications and systems, including troubleshooting and resolving technical issues.

 + Develop and refine standard operating procedures for ticketing and support workflows.

 + Analyze performance metrics to identify areas for operational improvements.

 + Serve as a Tier 1 and 2 support agent, escalating complex issues to program leadership as needed.

 + Maintain and update knowledge articles within the team's Wiki to ensure accurate and current support information.

What's Needed?


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