> Markdown version of [/jobs/ext/1167792-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/1167792-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Specialist

- **Company:** HCL Technologies
- **Location:** Schaumburg, IL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $51,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, IMac, Apple Mac Systems, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Windows Remote Assistance, Software Deployment, Office365, Peripherals, Microsoft InTune, Casper Suite, Laptops, User Administration, Servicenow
- **Published:** July 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9bccc581f338cca8

## About the Role

* 5 years of experience in IT Field Services, Desktop Support, or End User Support.
 * Strong knowledge of Windows 10/11 operating systems.
 * Basic to intermediate knowledge of MacOS troubleshooting and support.
 * Experience with Microsoft 365 applications.
 * Knowledge of Active Directory (user account management, password resets, group memberships).
 * Experience with ServiceNow or other ticketing systems.
 * Good understanding of hardware troubleshooting for laptops, desktops, monitors, docking stations, and peripherals.
 * Strong customer service and communication skills.
 * Ability to prioritize and manage multiple tickets simultaneously.

Preferred Skills

 * Experience with Intune, SCCM, or JAMF.
 * Knowledge of endpoint management and device deployment.
 * Experience supporting conference room and collaboration technologies.
 * ITIL Foundation certification.
 * CompTIA A+ or equivalent certification.

Physical Requirements

 * Ability to move, unpack, and install IT equipment such as laptops, desktops, monitors, and peripherals.
 * Lifting and transportation of IT equipment as required for deployments and site support.

## Description

* Provide onsite deskside support for end users.
 * Troubleshoot and resolve hardware, software, operating system, and application issues.
 * Support and maintain Windows laptops/desktops and basic Mac devices.
 * Perform IMAC activities (Install, Move, Add, and Change).
 * Handle device deployments, refreshes, imaging, and software installations.
 * Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
 * Troubleshoot printing, networking, VPN, and connectivity issues.
 * Manage incidents and service requests through ServiceNow or similar ITSM tools.
 * Coordinate hardware replacement and break-fix activities.
 * Perform user onboarding and offboarding activities.
 * Maintain asset inventory and update asset records.
 * Provide remote assistance to users working from home or travelling.
 * Follow IT processes, security standards, and documentation requirements.
 * Create and maintain knowledge articles when required.


## Related Videos

- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)