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# End User Technician

- **Company:** CYNET SYSTEMS INC.
- **Location:** Steubenville, OH, United States
- **Salary:** $35,360.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, Computer Equipment
- **Published:** July 3, 2026
- **Apply:** https://www.careerjet.com/jobad/us77576e54954cda3e0983949f596cf575

## About the Role

* 1+ years of experience in desktop support or technical support.
 * Strong verbal and written communication skills.
 * Ability to communicate effectively with stakeholders., * Troubleshooting for highly complex hardware, software and system problems for multiple device types.
 * Ability to work closely with cross-functional IT teams on complex issues.
 * Knowledge of advanced desktop services skills.

Qualification And Education:

 * Experience in providing desktop hardware deployment and implementation of low to medium complexity programs or projects.
 * Experience in responding to customer requests of high complexity and interacting with customers in a courteous and professional manner.
 * Experience in maintaining device asset management systems and knowledge management systems.

## Description

* Responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals.
 * Responds to incidents and problems, and fulfills requests.
 * Understands the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels.
 * Troubleshoots a wide variety of technical problems and engages parties in other areas of IT to address problems.
 * Monitors the performance of desktop hardware and maintains a secure environment.
 * Understands the Key Performance Indicators (KPIs) that identify the success of the services provided and strives for improvements to operational efficiencies.


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