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# Help Desk Support Spec

- **Company:** Claratel Behavioral Health
- **Location:** Decatur, GA, United States
- **Salary:** $40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Databases, Customer Data Management, Microsoft Office, Network Administration, Topdesk, Software Engineering, Diagnostic Tools, Information Technology
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=53336928286ab07b

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Proven working experience in providing help desk support.

 * Working knowledge of help desk software, databases, and remote control.
 * Strong client-facing and communication skills.
 * Advanced troubleshooting and multi-tasking skills.
 * Customer service orientation.
 * BS degree in Information Technology, Computer Science, or equivalent training and/or work experience., * Certification in ITIL, CompTIA A+, Network+, or other relevant certifications.
 * Experience with Microsoft Office 365, Windows, and Mac operating systems.
 * Familiarity with network management and diagnostic tools.

## Description

Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure., * Provide first-level contact and convey resolutions to user issues.

 * Properly escalate unresolved queries to the next level of support.
 * Track, route, and redirect problems to correct resources.
 * Update customer data and produce activity reports.
 * Walk customers through problem-solving processes.
 * Assist with administrative tasks related to phone communication, such as updating contact lists and managing voicemail systems
 * Follow up with customers, provide feedback, and see problems through to resolution.
 * Utilize excellent customer service skills and exceed customers' expectations.
 * Ensure proper recording, documentation, and closure of issues.
 * Collaborate with the Workforce Training and Development department to identify training needs and improve training programs
 * Recommend procedure modifications or improvements.
 * Preserve and grow your knowledge of help desk procedures, products, and services.
 * Conduct training sessions on EHR functionality and job dependent applications for staff members.


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