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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Tech Support Specialist - **Company:** LHC Group, Inc. - **Location:** Eden Prairie, MN, United States - **Experience:** Expert - **Salary:** $49,920.0 - $89,440.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Network Architecture, Windows PowerShell, Airwatch, User Provisioning Software, Scripting, Workspace ONE, Microsoft InTune, Information Technology, 3-tier Architectures, Servicenow, Vmware - **Published:** July 3, 2026 - **Apply:** https://www.careerjet.com/job/usfba7653e843891184036196f55c92798/eaa ## About the Role * High School Diploma/GED OR 4+ years of equivalent tech support experience * 1+ years of experience providing technical support in an enterprise IT environment, including desktop, hardware, software, and network troubleshooting * 1+ years of experience utilizing enterprise ticketing systems (e.g., ServiceNow) to manage incident lifecycles and meet SLA targets * 1+ years of experience supporting Microsoft Windows OS (Windows 10/11) and Office 365 environments * Access to reliable transportation and valid US driver's license, * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1+ years of experience with Active Directory (AD) administration, user provisioning, and group policy management * Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), or ITIL Foundation * Experience providing IT support for macOS in a professional enterprise environment * Experience utilizing mobile device management (MDM) platforms (e.g., Microsoft Intune, VMware Workspace ONE/AirWatch) to manage enterprise devices * Experience utilizing scripting languages (such as PowerShell) to automate repetitive IT support tasks * Demonstrated experience conducting root-cause analysis and participating in problem management * Strong communication and customer service skills, with a proven ability to translate complex technical concepts for non-technical users ## Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Senior Tech Support Specialist, you will join our dynamic technology support team dedicated to ensuring high-quality service and operational readiness across the enterprise. In this role, you will support a wide range of technologies, diagnosing complex technical issues and collaborating with cross-functional IT groups to maintain system stability. You will play an active role in problem-management, root-cause analysis, and ensuring our environment is secure and compliant. (Hiring Manager: We can make this section highly engaging for candidates by adding your specific team's name, its vision or goals, and any innovative technologies your team interacts with. Please share these details in the validation section below) Primary Responsibilities: * Provide high-level technical support (Tier 2/Tier 3) to the enterprise, ensuring rapid incident resolution and service request fulfillment in accordance with established SLAs * Install, configure, upgrade, and troubleshoot hardware, software, operating systems (Windows and Mac), and network infrastructure components * Analyze complex technical issues, perform root-cause analysis, and implement permanent solutions to prevent recurring incidents * Monitor systems performance and execute system upgrades, releases, and deployments to maintain operational readiness * Assess security compliance requirements, identify potential security risks, and recommend controls to ensure compliance with enterprise security policies * Prioritize incidents and service requests based on business impact and urgency, maintaining transparent and timely communication with stakeholders * Create and maintain comprehensive technical documentation, standard operating procedures (SOPs), and knowledge base articles * Provide mentoring, guidance, and technical escalation support to junior technical support team members You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [JavaScript? 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