> Markdown version of [/jobs/ext/1169278-support-technician-i](https://www.wearedevelopers.com/jobs/ext/1169278-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Technician I

- **Company:** URM Stores Inc
- **Location:** Spokane, WA, United States
- **Experience:** Starter
- **Salary:** $47,840.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Desktop Computing, Issue Tracking Systems, Citrix Systems, Peripherals, Laptops
- **Published:** July 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=90e7b9359d078123

## About the Role

* Preferred 1-3 years field or endpoint support experience.
 * Basic knowledge of devices and operating systems.
 * Familiarity with deployment processes.
 * Strong troubleshooting skills.
 * Ability to support multiple locations., We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package

## Description

URM Stores, Inc. is currently looking for an experienced professional to join our team as our next amazing Support Technician I! As our Support Technician I, you will provide world-class first response to incidents and service requests; assist in problem identification; monitor issues from start to resolution and communicate various types of information with customers/users through appropriate channels; and provide technical troubleshooting and resolution of computers and computer applications, retail systems and applications, Citrix, and URM-specific and internally developed applications.

You will have direct contact with our customers and are expected to be proactive with the support of services and products. You will exceed customer expectations by performing extraordinary customer service, identifying their needs, and providing them with exceptional communication.

Essential Job Functions:

 * Serve as first point of contact via phone, email, and ticketing systems.
 * Troubleshoot common hardware, software, and access issues.
 * Log and prioritize incidents and requests.
 * Escalate complex issues to appropriate teams.
 * Assist with account access and password resets.
 * Follow incident management procedures.
 * Document tickets and resolutions.
 * Provide strong customer service.
 * Support desktops, laptops, and peripherals.
 * Assist with device setup and imaging.
 * Troubleshoot hardware and basic software issues.
 * Support printers and endpoint equipment.
 * Maintain asset inventory.
 * Escalate complex issues.
 * Follow lifecycle procedures.
 * Document support activities.


## Related Videos

- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)