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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (NYC) - **Company:** HYRO LLC - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $80,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Artificial Intelligence, JIRA, Cascading Style Sheets (CSS), Software as a Service, Computer Programming, Data Mining, Query Languages, Software Debugging, Software Engineering, Chatbots, AI Platforms, Information Technology, Performance Monitor, Web Technologies, Natural Language Understanding - **Published:** July 3, 2026 - **Apply:** https://www.careerjet.com/jobad/use787a3e6c613db712944ab49a6d493bf ## About the Role * 2+ years of technical support experience, preferably within a SaaS environment. * Strong background in technical troubleshooting and/or programming. * Proficiency in web technologies, including JavaScript, HTML, and CSS. * Familiarity with query languages or BI tools for data extraction. * Experience using Jira, Notion, or similar workflow management software. * A detail-oriented critical thinker with a client-centric approach. * A fast learner capable of adapting to new technologies and evolving priorities. * Clear communication skills for both technical and non-technical stakeholders. * Proven ability to turn difficult customer challenges into opportunities. Bonus points: * Computer Science or Engineering majors * Software engineering experience * Experience in healthcare technology and/or AI platforms., This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis. ## Description Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels-including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale-generating better conversations, successful patient outcomes, and revenue-driving insights. What Are We Looking For? We are looking for a Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a team of top professionals who own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients and be an essential part of the success of both our customers and Account Executives, maintaining and supporting customers post-launch. As a passionate technologist and customer advocate, you will connect the dots between technical solutions and business value for the customer. We are seeking a proactive problem-solver who is eager to immerse themselves in Conversational AI and Natural Language Understanding (NLU) technologies to become an expert in Hyro's solutions. You will play a crucial role in maintaining customer satisfaction, troubleshooting complex integrations, and serving as a technical SME. Responsibilities: * Resolve technical support requests across multiple channels while guiding clients on platform best practices. * Serve as a technical SME, focusing on swift issue resolution and proactive performance monitoring. * Partner with R&D, Product, and Delivery teams to escalate issues and drive meaningful platform improvements. * Develop deep technical expertise and become a go-to authority as our product evolves. * Build internal tools and documentation to help the team debug complex metrics and visibility gaps. * Lead high-stakes technical calls and craft innovative solutions for critical customer challenges. * Manage and prioritize support tickets to ensure quick resolution and clear client communication. * Collect customer feedback to provide the product team with insights for continuous improvement. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)